Lead Concierge
About The Position
VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years. The Lead Concierge supports the Program Services Coordinator by keeping the Concierge Desk running smoothly and serving as the primary point of contact for residents and visitors at 46th & Ten. This role exists to ensure a safe, organized, and responsive front-desk operation.
Requirements
- High School Diploma
- 3+ years of related experience
- Strong customer service skills
- Strong communication skills
- Strong organization skills
- Sound judgment
Responsibilities
- Answering and routing calls
- Screening and directing building traffic while following COVID and security protocols
- Entering required screening data in Lobby Tracks
- Receiving and distributing packages, mail, and supplies
- Monitoring fire/emergency panels and coordinating with the Manager on Duty and responders
- Completing required logs and reports (census, incident, shift events, escorts)
- Preparing the monthly Concierge schedule for review
- Maintaining resident emergency contact sheets
- Assisting with transportation coordination
- Escalating concerns to the appropriate Department Head
- Addressing minor building issues
- Keeping the lobby orderly by initiating service requests
- Reviewing desk communications
- Confirming coverage needs
- Ensuring the lobby area is ready for the day
- Supporting residents and guests with clear, courteous communication
- Keeping records current and documentation accurate
- Maintaining steady situational awareness
- Responding calmly to unexpected interruptions
- Coordinating promptly with on-site leadership when an issue requires escalation
- Reconciling daily paperwork
- Updating posted information
- Preparing items that keep upcoming schedules and desk operations on track
- Verifying key notes are captured so the next shift has a clean, informed transition
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
