Lead Concierge

Beztak Senior Living • Ann Arbor, MI

6d • Onsite

About The Position

Beztak Senior Living is seeking to hire bright, dynamic leaders who have a passion for service and a commitment to excellence to join their family of talented individuals. The Lead Concierge position is responsible for creating the first impression of the community, supervising and training supporting concierge positions, and maintaining organization at the concierge station. Beztak culture is one that is built upon the three E’s: Excellent, Ethical and Effective, and they pride themselves on benefits programs and perks that take care of their team.

Requirements

• One-year experience in the industry or related field
• Outstanding customer service skills
• High integrity, positive attitude, mission driven and self-directed
• Passion, dedication and commitment for providing seniors an engaging, enlivening and captivating living environment

Responsibilities

• Greeting all residents and visitors in a friendly and professional manner
• Ensures the telephone is answered promptly and calls are directed as needed
• Maintains knowledge of the Risk Management Binder
• Treats all residents and guests in a manner to ensure their complete satisfaction. Always strives to exceed expectations.
• Provides training for new associates as appropriate
• Primary person responsible for scheduling resident transportation
• Provides support to Executive Director and Business Office Manager as needed
• Working in a high-pressure environment, interacting with difficult customers/vendors, handling urgent matters, resolving conflicts, having effective interpersonal skills.

Benefits

• 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
• Generous Paid Time Off in addition to paid company holidays and a “Float” Holiday
• Life Insurance, provided at no cost to the employee
• Five medical plan options – several including a Health Savings Account with an employer contribution
• Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
• Employee Referral Program
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed