Lead Concierge

Monarch Communities•Paramus, NJ

2d•Onsite

About The Position

The Lead Concierge will report to the Business Office Manager. This position is a non-exempt, hourly position. The Lead Concierge takes a lead role in overseeing the Concierge Team Members, provides a positive first impression to all who enter the community, and offers an overview of community information to inquiries in support of sales and marketing efforts. This role also responds to incoming calls and provides clerical support to all departments.

Requirements

High school diploma preferred
Strong interpersonal skills and capable of relating to a variety of people and personalities
Experience working with the senior population
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
Associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
The associate must use proper body mechanics.

Responsibilities

Schedules Concierge Team Members to ensure appropriate front desk coverage
Assigns daily tasks and ensure completion of tasks
Assists the Business Office Manager and Executive Director with special projects as needed
Ensures appropriate office supplies are on hand
Coordinates maintenance of all office equipment
Answers and screens all incoming calls in a courteous and professional manner
Receives and processes mail for the community
Maintains and updates log of emergency phone numbers and resident emergency face sheets
Monitors security alarms, resident emergency call system, and front door security
Orders and maintains appropriate office supplies
Assist credit card users (Executive Director, Sales Director and Life Enrichment Director) with maintaining and posting receipts and charge reconciliation
Assists the Business Office Manager in administrative tasks as assigned, such as posting ancillary charges for residents, resident interface on billing questions, processing billing statements and additional duties as assigned.
Assists Department managers in HR clerical tasks such as coordinating and scheduling interviews for potential candidates, verifying references, processing pre-hire packets, ordering badges and uniforms, processing CN-9 and additional duties as assigned.
Participates in and attends all in-service training as scheduled
Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
Other duties as assigned

Benefits

Health Insurance: Medical/Rx, Dental, and Vision
Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
FSA (Commuter/Parking)
Employee Assistance Program (EAP)
401(k) Retirement with Company Match
Paid Time Off (PTO) and Holidays
Tuition Reimbursement
Employee Referral Bonus
Resident Referral Bonus