Lead Concierge

Monarch Communities•Beverly, MA

1d•Onsite

About The Position

The Current Beverly, a senior living community in Beverly, MA, is a beautiful newly renovated historic building offering Assisted Living and Memory Care. We are committed to developing progressive yet approachable communities to support the needs of all future generations, aiming to transform healthcare infrastructure so people can age well, live well, and thrive. This role takes a lead in overseeing Concierge Team Members, providing a positive first impression, offering community information for sales and marketing, and handling incoming calls and clerical support for all departments.

Requirements

High school diploma preferred
Strong interpersonal skills and capable of relating to a variety of people and personalities
Experience working with the senior population
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
Ability to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell
Ability to lift or carry weight in up to 25 lbs
Must use proper body mechanics

Responsibilities

Schedules Concierge Team Members to ensure appropriate front desk coverage
Assigns daily tasks and ensures completion of tasks
Assists the Business Operations Director and Sales Counselor with special projects
Ensures appropriate office supplies are on hand
Coordinates maintenance of all office equipment
Answers and screens all incoming calls in a courteous and professional manner
Receives and processes mail for the community
Maintains and updates log of emergency phone numbers and resident emergency face sheets
Monitors security alarms, resident emergency call system, and front door security
Orders and maintains appropriate office supplies
Assists the Business Operations Director in administrative tasks as assigned
Participates in and attends all in-service training as scheduled
Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
Other duties as assigned

Benefits

Health Insurance: Medical/Rx, Dental, and Vision
Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
FSA (Commuter/Parking)
Employee Assistance Program (EAP)
401(k) Retirement with Company Match
Paid Time Off (PTO) and Holidays
Tuition Reimbursement
Employee Referral Bonus
Resident Referral Bonus