Lead Concierge

Rise Association Management Group•Houston, TX

1d•Onsite

About The Position

Rise Association Management Group is seeking a professional, service-oriented, and highly organized Lead Concierge to support the daily operations of a luxury high-rise condominium community at Empire Condominiums in Houston's Uptown/Galleria area. This position serves as the face of the community and plays a critical role in creating an exceptional resident experience. The ideal candidate is polished, dependable, customer-focused, and capable of leading front desk operations while maintaining the highest standards of service and professionalism. As Lead Concierge, you will be responsible for ensuring smooth day-to-day front desk operations, supporting residents and guests, assisting with administrative tasks, and serving as a key liaison between residents, management, and vendors. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced luxury residential environment.

Requirements

Minimum 2 years of customer service experience required
High School Diploma or equivalent required
Exceptional verbal and written communication skills
Strong organizational and time management abilities
Ability to multitask and prioritize in a fast-paced environment
Professional appearance and polished demeanor
Strong customer service and problem-solving skills
Proficiency with Microsoft Office and general technology systems
Ability to maintain confidentiality and professionalism at all times
Team-oriented with a strong work ethic and positive attitude
Ability to lift 30–50 pounds as needed
Ability to sit or stand for extended periods of time
Ability to perform routine building walk-throughs and inspections

Nice To Haves

Previous concierge, hospitality, hotel, luxury residential, property management, or front desk experience preferred
Prior leadership or supervisory experience preferred
High-rise condominium or luxury hospitality experience strongly preferred
Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred

Responsibilities

Deliver exceptional customer service and hospitality to residents, guests, vendors, and visitors
Greet residents and guests warmly while maintaining a welcoming and professional environment
Serve as a knowledgeable resource regarding building amenities, services, and local attractions
Assist residents with requests, recommendations, reservations, deliveries, and concierge services
Resolve resident and guest concerns promptly and professionally
Maintain an active and visible presence at the Front Desk
Monitor and control building access in accordance with community procedures
Review security cameras and report suspicious activity as required
Process incoming mail, packages, deliveries, and resident notifications
Complete Daily Activity Reports (DARs), incident reports, and other required documentation
Support emergency response procedures and maintain awareness of safety protocols
Assist with administrative tasks, reports, and resident communications
Conduct daily walk-throughs to ensure common areas remain clean, organized, and presentable
Maintain familiarity with community amenities, events, and resident programs
Coordinate with management, vendors, and staff to support building operations
Assist with onboarding and training of concierge team members as needed
Promote a culture of professionalism, accountability, and exceptional service