Lead Concierge

Southern Land Company Careers•Philadelphia, PA

1d•Onsite

About The Position

Southern Land Company, a national real estate development and construction firm is seeking a full-time Lead Concierge to join our dynamic team in Philadelphia, PA. Josephine is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must possess excellent organizational and communication skills with a flawless attention to detail and a demonstrated ability to work independently. The hourly rate for this position is up to $26 per hour, based on experience. The Lead Concierge is the first impression of the community and will provide superior customer service to our residents. Each day will be unique, requiring an ability to prioritize, multi-task, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. The Concierge is directly responsible for guest satisfaction, assistance with transportation, theatre tickets, city tours, arranging pet services and babysitting services, flower deliveries, restaurant reservations, and more. Josephine is a twenty-seven-story building featuring 254 luxury apartments that include studios, 1, 2, and 3 bedrooms, and penthouse accommodations. Josephine boasts best-in-class amenities, including a 27th floor sun-facing pool, poolside bar and lounge, cutting edge athletic studio, social lounge, a secured parking garage, and a myriad of many other amenities.

Requirements

High school diploma or GED required.
Exceptional verbal and written communication skills with the ability to interact professionally with residents, vendors, and team members.
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Demonstrated ability to work independently, exercise sound judgment, and take initiative.
A proactive, solutions-oriented mindset with a strong commitment to exceeding expectations.
Excellent attention to detail and the ability to maintain accuracy while managing competing priorities.
Proficiency with basic computer applications and the ability to quickly learn new software systems.
Availability to work a flexible schedule, including weekends, holidays, and occasional special events as needed.
Passion for hospitality and creating exceptional resident experiences.
A natural leader who inspires confidence and teamwork.
Highly organized, dependable, and accountable.
Professional, polished, and comfortable interacting with a discerning clientele.
Energetic, approachable, and committed to building a strong sense of community.
Able to anticipate needs and consistently deliver service above expectations.

Nice To Haves

Prior experience in luxury hospitality, residential property management, hotels, private clubs, or a customer-focused service environment preferred.
Previous leadership or supervisory experience strongly preferred.

Responsibilities

Serve as the primary point of contact for residents, guests, vendors, and visitors, providing a welcoming, elevated, and personalized experience at all times.
Deliver world-class customer service by anticipating resident needs, responding promptly to requests, and creating meaningful interactions that enhance the overall living experience.
Lead by example and uphold the highest standards of hospitality, professionalism, and service excellence.
Provide daily direction, coaching, and support to concierge team members to ensure consistent service standards and operational efficiency.
Assist with concierge team scheduling, coverage coordination, training, and performance feedback as needed.
Maintain thorough knowledge of community amenities, resident services, policies, procedures, and local Philadelphia offerings to provide informed recommendations and assistance.
Manage resident requests and service needs with urgency, accuracy, and follow-through, ensuring issues are resolved promptly and effectively.
Build strong relationships with residents by recognizing preferences, celebrating milestones, and delivering thoughtful, personalized service.
Coordinate and assist with resident events, community programming, and special experiences designed to foster engagement and connection.
Maintain a polished and professional appearance while ensuring the lobby and concierge areas remain welcoming, organized, and reflective of the luxury community environment.
Assist with package management, guest registration, access control procedures, and coordination with vendors and service providers.
Monitor building activity and communicate relevant information to the property management team.
Handle sensitive resident information with discretion and maintain confidentiality at all times.
Support emergency response procedures and assist with communication during building incidents or service disruptions.
Provide administrative support and complete special projects as assigned by the Community Manager.