Lead Concierge - Security Guard

Viejas Casino & Resort

2d•Onsite

About The Position

At Revive Pathway, the safety of our patients and our community is our top priority. As a Lead Concierge at the clinic, your role will be essential to this mission. On a daily basis, the Lead Concierge will be the first person to interact with patients, visitors, and neighboring businesses. The Lead Concierge position requires a strong skillset including excellent customer service, professionalism, and maintaining a calm but directive presence in dealing with potential crisis situations or when diffusing escalated patients. The Lead Concierge will maintain a visible presence and regularly patrol the exterior of the building and property as well as the patient lobby and interior areas. Revive Pathway is a place for teamwork and for healing our community. We are looking for candidates who want to make a difference and who can demonstrate compassion and empathy just as easily as they can keep calm and order.

Requirements

High School Diploma (bachelor's degree preferred).
Security experience preferred (having both private and public sector is a plus).
Language: English & Spanish (Spanish is not required but is highly desired.)
Must be able and willing to work with minimal supervision.
Basic computer skills.
Professionalism in appearance, work ethic, and positive attitude.
Valid driver's license.
Ability to work the hours and days required by position, including daily 5:30 am start times.
Ability to provide health and TB clearance.
Must pass background check and urine drug screen.
Passion for working with people, even on tough days.
Ability to treat each individual like they are the only person in the room.
Good listener
Welcoming of differences and diversity.
Ability to work independently and also to thrive as part of a team.
Ability to take direction and receive constructive feedback.
Power to stay calm, focused, and kind in stressful situations.
Organized and detail oriented.
Reliable
Flexibility, versatility, and willingness to jump into new situations and challenges.
Humility
Willingness to share your opinion.
Courage to stand up for your beliefs.
Ability to help create a safe environment for patients and staff.

Nice To Haves

Spanish language proficiency
Bachelor's degree
Experience in both private and public sector security

Responsibilities

Lead, train, and mentor concierge/security staff.
Assign daily posts and responsibilities and ensure adequate coverage.
Monitor staff performance and provide coaching and corrective guidance as needed.
Serve as the primary point of contact for escalated guest, patient, visitor, and staff concerns.
Coordinate shift handoffs and maintain operational continuity.
Support de-escalation efforts involving disruptive, distressed, or aggressive individuals while maintaining a calm and professional demeanor.
Serve as a liaison between facility departments, vendors, contractors, and external agencies regarding operational and security matters.
Assist leadership with audits, accreditation surveys, compliance reviews, and risk management initiatives
Respond to and resolve customer service concerns, complaints, and escalated visitor issues.
Support emergency preparedness planning, business continuity efforts, and facility-wide safety initiatives
Maintain departmental filing systems, databases, and electronic records in an organized and audit-ready manner.
Coordinate interdepartmental communications and disseminate important operational updates to staff
Ensure compliance with healthcare regulations, accreditation standards, and organizational policies
Patrol the property, enforce clinic policy and regulations.
Ensure that the patients, staff, and visitors are provided with a safe and professional working environment.
Maintain visibility and observe and report possible unusual activity.
Assist with and immediately report any maintenance and safety conditions that might endanger patients, staff, or public safety, including fires, evacuations, hazardous situations, or other visitor-related events; provide back-up to patients and staff as needed.
Maintain all daily assigned equipment in functional and presentable condition.
Respond to requests for assistance by program staff and various patient requests.
Complete any required documentation including any facility or other Incident Reports and submit to the Clinic Director.
Report any security-related accidents/incidents and complaints; complete report and follow up with management as needed.
Responsible for ensuring that all employees, suppliers, and visitors on clinic property have proper company-issued identification.
Responsibilities include crowd control and assisting Police Department, Fire Department, EMS, or other officials as requested.
Assist with patient check in and front office coverage as needed.
Perform other related duties as required.

Benefits

401(k) with company match
Medical, Dental, Vision Benefits with employer contribution
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount