Lead Concierge | The Pinnacle Portland

Columbia Hospitality•Portland, OR

2d•Onsite

About The Position

As a Lead Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Combined with your project management, communication, and conflict management skills, your professional presence will build strong relationships with your community.

Requirements

Previous experience in customer service roles preferred
The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.
Proficiency in Microsoft Office applications, especially Word and Excel preferred

Responsibilities

Maintains up to date information of events, both current and future, occurring in region
Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests
Answers the telephone in a pleasant and professional manner within three rings
May coordinate and manage the community master schedule, including moves, vendor access. Contractor activities, real estate showings, amenity reservations, and other operational events to support efficient building operations.
May assist with owner service requests, including access credentials, amenity reservations, service coordination, and routine inquiries, while tracking requests through completion and maintaining proactive communication with owners
May serve as the primary point of contact for routine owner and resident communications, ensuring timely responses, follow-up, and appropriate escalation of complex matters to community leadership
May monitor and coordinate the community communication inbox, ensuring inquiries are acknowledged, assigned, and resolved in a timely manner to enhance the owner experience
May provide administrative and operational support to community leadership by coordinating routine communications, scheduling, and follow-up activities, allowing management to focus on strategic initiatives, board relations, financial oversight, and complex operational matters.
Communicates key updates and information to team members and management in a timely manner
Maintains a clean, neat, organized and orderly offices and desks at all times
Carefully documents the details of shift through logs and other reports for continuity
Ensures proper building safety and security measures are followed at all times
Maintains a close working relationship with local police and alarm monitoring services
Ensures unwelcomed visitors and solicitors do not enter private residences or common areas

Benefits

Hourly Pay Rate: $28.00 /hr
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)