Concierge-The Statler

Millennia Housing Management•Cleveland, OH

4d•Onsite

About The Position

Millennia Housing Management is seeking motivated Building Concierge employees for our luxury housing communities. This is a full-time position. SUMMARY: Responds in a professional and courteous manner to arriving and departing guests and tenants, while managing both external and internal calls, and communicating messages. Monitors security cameras and informs management as needed. Performs protective and enforcement functions and assists with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment for all employees and visitors.

Requirements

High school diploma or equivalent.
General knowledge of security procedures/methods and fire safety.
Excellent written and oral communication skills.
Ability to work independently (and in a team).
Must maintain a neat, clean, and well-groomed appearance.
A distinctive uniform must be worn at all times while on duty.

Nice To Haves

One to two years related experience or equivalent preferred.
CPR and First Aid Training preferred.
Report writing experience preferred.

Responsibilities

Check visitors in using a valid form of identification.
Ensure every interaction receive exceptional customer service through warm greetings, suitable recommendations, and improvised solutions, if needed.
Provide appropriate assistance as needed to residents, guests, and visitors in expedient and professional manner while adhering to company and building policies.
Proactively seeks opportunities to meet or exceed the expectations of the resident, guest, or visitor.
Assure prompt and positive action on all complaints, questions, and concerns.
Maintain visual contact with the entry points at all times when you are not interacting with residents, guests, or visitors.
Monitor activity on each residential floor on an hourly basis through foot patrols on the entire building.
Ensure visitors, messengers, and vendors follow access control procedures, according to building policy.
Control after hour access to the lobby through the admittance process.
Screen guests and visitors in an efficient manner to expedite their admittance to the building.
Monitor the cameras; address any suspicious activities appropriately.
Maintain constant surveillance of all access areas proving maximum visibility.
Prevents losses and damage by reporting irregularities or incidents immediately to management.
Immediately responds to emergencies to provide necessary assistance to residents, guests, and visitors.
Respond to incidents of fire, medical emergency, activated alarms, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, suspicious activity, and other incidents or conditions.
Maintain logs, prepare incident reports, activity reports and communicate accordingly to management, life and safety personnel and/or public safety authorities, as required.
Performs other related duties as assigned by management.