Lead, Compensation Programs

ServiceTitan•Oakville, ON

About The Position

ServiceTitan's compensation team is small, high-output, and operates at the intersection of compensation strategy, enablement, financial planning, and business partnership. This role is for someone who wants to design, lead, influence, and build, owning the compensation experience for People Business Partners (PBPs), managers, and employees. The ideal candidate will keep compensation cycles on track, build trust for cross-functional work, and improve processes.

Requirements

5+ years of compensation experience, including meaningful time in a business-facing or cross-functional role.
Proven ability to manage complex, multi-stakeholder projects from kickoff to close, on time, with calm under pressure.
Experience leading or co-leading compensation cycles in a global, matrixed environment.
Strong financial acumen; comfortable building models, interpreting budget data, and talking to Finance.
Advanced Google Suite or Excel skills.
A product mindset when it comes to comp programs: thinking about the user, their needs, and how to make the experience better.
Curiosity and comfort with AI tools; experimenting, finding what works, and building it into how you operate.
Clear communicator, able to translate comp mechanics into plain language for managers, employees, and senior leaders alike.

Nice To Haves

Experience with Workday is a plus.

Responsibilities

Lead end-to-end execution of compensation cycles (merit, equity, bonus), including timeline management, system configuration, communications, and post-cycle analysis.
Serve as the primary point of contact for People Business Partners throughout the cycle, proactively removing blockers and turning confusion into clarity.
Partner closely with Talent Management to ensure the employee experience is coherent from performance to pay.
Partner with Finance to build and track budgets effectively both in the cycle and throughout the year.
Lead annual compensation market analysis, including survey participation, job matching, and synthesis of findings into actionable insights.
Translate market data into recommendations, positioning decisions, and program design changes that keep ServiceTitan competitive.
Monitor trends in compensation practices, including how AI is reshaping job families, skills-based pay, and market data sourcing, and proactively surface changes that should influence our programs or philosophy.
Partner with leadership to evolve compensation program design over time, ensuring our programs scale with the business and reflect how we want to pay.
Partner with business leaders and PBPs on compensation questions, role benchmarking, offer guidance, and off-cycle requests.
Contribute to the design and refinement of comp programs, policies, and frameworks with an eye toward scalability and consistency.
Help translate comp strategy into guidance that non-experts can actually use.
Build tools and resources that let comp do more with less: templates, calculators, enablement content, cycle dashboards.
Use AI tools actively and practically, to draft communications, analyze data, accelerate research, and reduce manual lift across the function.
Proselytize compensation literacy across the organization through enablement, documentation, and scalable resources.
Spot process inefficiencies and fix them.