Lead Community Center Associate (bilingual in Mandarin or Cantonese)

Clever Care Health Plan•Rowland Heights , NC

8d•$28 - $32•Onsite

About The Position

The Lead Community Center Associate will be based at one of Clever Care’s Medicare Community Centers and will provide customer service to Clever Care members and seniors in the community. This person will represent Clever Care in the community and will develop and maintain the company’s reputation. The position will be customer-facing with some sales responsibilities. The representative will be motivated by Clever Care’s mission to deliver culturally-sensitive health care solutions to seniors in our community.

Requirements

Bachelors in Business, Marketing or Communications, or equivalent experience
One (1) year of customer service experience
One (1) year of experience in marketing, preferred.
Experience with working in health care, non-profit organizations, or senior community preferred.
Event planning or coordinator is a plus.
Bilingual in Vietnamese, Mandarin and/or Korean on a business-level (read, speaking and writing).
Excellent customer service skills, experience serving the senior population a plus
Desire to help seniors get and stay healthy by improving their access and understanding of their healthcare options.
Planning event details and aspects – must be detail-oriented and focused on delivering positive
Reliable, present, and dedicated
Strong organizational skills.

Nice To Haves

Life agent license and notary public license is a plus, however, training and licensing assistance will be provided to the right candidate.

Responsibilities

Answering member questions regarding their benefits and accessing care.
Provide coverage of the Community Center reception area with excellent customer service.
Acting as a Medicare Advisor to community members with questions about their Medicare options.
Scheduling and planning health events held at the community centers. This includes booking vendors, ordering refreshments and supplies.
Responsible for coordination of general building repairs with Facilities Manager/Department.
Responsible for ensuring sufficient building, office, and center supplies are available and stocked.
Communicating with facilities and other departments.
Maintain a proper inventory of equipment, promotional items, and marketing materials required to keep the center functional.
Support the community center events with logistic and planning efforts and other event activities.
Track and monitor traffic flow at the center and utilization of services.
For quality assurance purposes, perform routine inspections to ensure equipment is working properly.
Responsible to manage the use of space to host internal and external meetings and programs. This includes: signage forms, request for space use and reservation.
Oversight of the community center space to ensure safety and cleanliness.
Identify and develop programs and activities that bring value and interest to the center; working closely with the Field Engagement and Sales team.
Assisting internal and external agents during events held at the community centers.
Providing in-language support to members and prospects who have questions about Clever Care or Medicare
Identify and organize training needs as it relates to community center management.
Identify and develop tools beneficial to assist community center representatives.
Work and connect with other CCHP community center staff to produce weekly, monthly updates, calendar of activities and reports.
Manage and support Community Center online presences.
Track and monitor CCHP community centers budget and expenditures.
Inform and work closely with facilities manager, managers, and leadership team on facility and maintenance needs and request.
Other duties/tasks as assigned