Lead, Commercial Training, Global Rare Diseases

Chiesi Farmaceutici•Cary, NC

3d•Hybrid

About The Position

The Lead, Commercial Training Global Rare Diseases is responsible for developing and executing the commercial learning strategy for the Global Rare Diseases organization. This role leads and develops a team of Senior Commercial Training Managers and partners with Commercial, Medical, Marketing, Sales Operations, Human Resources, and other cross-functional stakeholders to build the knowledge, skills, and capabilities required to deliver exceptional customer experience and improve outcomes for people living with rare diseases. The Lead will oversee onboarding, launch readiness, ongoing field development, leadership training, and measurement of training effectiveness across relevant commercial roles and markets.

Requirements

Bachelor’s degree in business, life sciences, education, organizational development, or a related field.
8+ years of experience in the pharmaceutical, biotechnology, medical device, or healthcare industry, including meaningful experience in commercial training, sales, sales leadership, marketing, or sales operations.
Demonstrated success designing and delivering adult-learning programs for customer-facing commercial teams.
Strong knowledge of instructional design, facilitation, coaching, capability assessment, and training evaluation.
Experience leading complex, cross-functional projects in a highly regulated environment.
Demonstrated people-management experience, including coaching, performance management, talent development, and leading experienced professionals.
Strong executive communication, presentation, facilitation, and stakeholder-management skills.
Ability to translate strategy and technical information into clear, practical, and engaging learning experiences.
Ability to manage multiple priorities, vendors, timelines, and budgets with limited supervision.
Proficiency with learning management systems, virtual learning tools, and common business productivity platforms.

Nice To Haves

Collaboration - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, units, or other organizations to help achieve goals.
Facilitation – guides and manages group discussions or activities to ensure productive and inclusive participation; encourages open dialogue and keeps discussions on track. Manages conflicts and ensures a respectful environment.
Communication and Presentation – has the ability to convey information clearly and effectively. Exceptional verbal and written communication skills. Proficiency in creating and delivering compelling presentations.
Program Management – ability to effectively manage multiple, related projects in a coordinated way to achieve strategic objectives. This includes defining program goals, managing internal and external resources (time, money, people, materials), and ensuring alignment with organizational priorities.

Responsibilities

Manage, coach, and develop Senior Commercial Training Managers; establish clear priorities and performance expectations, allocate work effectively, and build a collaborative, high-performing training team.
Develop and maintain a multi-year commercial training strategy aligned with GRD priorities, brand plans, product life cycles, field-force needs, and evolving customer expectations.
Utilize a variety of instructional methods, including e-learning, workshops, and hands-on training sessions.
Manages budget and resources to maximize utilization including vendor scope of work, costs and deadlines.
Lead training initiatives for new product launches, ensuring the sales team is fully prepared with in-depth product knowledge and sales strategies.
Collaborate with cross-functional teams (marketing, medical affairs, and business/customer excellence) to align training content with product positioning and market strategy.
Create and continuously update training materials, including manuals, presentations, and digital content, to reflect the latest product information and market trends.
Implement assessment tools to measure training effectiveness and knowledge retention.
Provide ongoing support and coaching to the sales team, addressing knowledge gaps and enhancing sales techniques.
Conduct regular field visits to observe sales interactions and provide real-time feedback.
Analyze sales performance data to identify training needs and opportunities for improvement.
Develop and implement strategies to address performance gaps and enhance overall sales effectiveness.
Work closely with senior leadership to align training programs with business goals and strategic initiatives.
Optimize the learning management system and related digital tools to improve access, learner experience, reporting, and content management.