Lead Commercial HVAC Service Technician
About The Position
The Lead Commercial HVAC Service Technician plays a critical role in both field operations and the development of a growing service division. This position combines advanced technical expertise with leadership responsibilities, supporting the buildout of service capabilities while working hands-on in the field. This individual will lead service execution across the full equipment lifecycle—from startup and warranty support to ongoing maintenance and complex troubleshooting—while mentoring technicians and ensuring an exceptional customer experience. This role also offers a clear path for advancement into a Service Manager position as the department continues to grow. The office is based in Louisville, Kentucky. Travel to projects around Kentucky and Southern Indiana will be the norm. This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company. You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.
Requirements
- Minimum of 5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
- EPA Universal Certification required; OEM-specific training or certifications preferred.
- Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
- Strong communication and customer service skills with a professional, team focused mindset.
- Valid driver’s license with clean driving record.
- Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
- Willingness to participate in an on-call rotation for emergency service coverage.
- Subject to background check and drug testing.
Nice To Haves
- OEM-specific training or certifications preferred.
Responsibilities
- Manage a group of specific technicians, assisting with dispatch when needed, reviewing site reports, generating quotes, managing technician quality control.
- Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine tune system performance for energy efficiency and reliability.
- Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
- Coordinate with internal teams to ensure efficient scheduling and follow-up.
- Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field.
- Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
- Contribute to the team and company by stepping in where needed.
Benefits
- 401(k) with employer match (immediate vesting)
- Medical – HDHP & PPO options, Dental and Vision
- HSA with employer matching contributions
- FSA & Limited FSA
- Employer Paid Life/AD&D Insurance
- Voluntary Life Insurance Plans
- Paid Family Leave
- PTO
- Paid Company Holidays – 10 Days
- Employer Paid Short-term Disability
- Long-term Disability
- Referral Bonus Opportunities
- Other voluntary fringe benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
