Lead Collector-Orlando
About The Position
The Lead Collector is responsible for assisting management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures. The Lead Collector will also be responsible for assisting staff with questions concerning processes and procedures. The Lead Collector must have a solid understanding of the Fair Debt Collections Practices Act and will be responsible for preparing periodic reports on team specific tasks/goals and performing collection functions as the department’s workload determines.
Requirements
- High School Diploma/GED
- Excellent interpersonal and communication skills
- Proficient in Word, Access and Excel
- Must meet federal and state licensure requirements
Nice To Haves
- Associate's Degree/College Diploma
- 3-5 years of experience
- 2+ years of supervisory experience
- Experience in 3rd party collections
- Experience in Timeshare/Vacation Ownership
Responsibilities
- Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
- Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics
- Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
- Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due.
- Communicate company policies and procedures in conjunction with collection tactics and practices.
- Assist all members of collections staff with daily processes and procedures when required.
- Assist management with the handling of owner requests and complaints.
- Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff
- Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts.
- Provide support for supervisors when they are out of office.
- Assist in special projects as requested by management.
Benefits
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- medical, dental and vision insurance
- 401K plan
- Paid Time Off (PTO) program
- exciting travel benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
