Lead Cloud Operations Engineer

Mastercard•Purchase, NY

About The Position

This is a Lead Cloud Operations Engineer role (Lead SRE Engineer role) that will manage Cloud Platforms in Mastercard and provide operational support to multiple customer applications and products on the platforms. The candidate will work towards strengthening Mastercard’s Cloud Platforms and Automate Deployment, Observability and other tasks. The L3 Cloud Operations Engineer role has to fulfill major objectives such as supporting Change Management on the platform, reviewing and providing inputs on overall design and observability of the platform, and providing operational support for the platform and workloads/products hosted on the platform. Key activities include automating manual tasks, troubleshooting, and root cause analysis, and problem management.

Requirements

High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
Experience in large scale operations
Experience in Designing, Migrating Applications from On Prem Environment to Cloud Platforms
Strong Understanding of Kubernetes Platform and scaling of applications on AKS, EKS
Good understanding of Security on Kubernetes Platform
Experience with Observability tools such as Dynatrace, SPLUNK.
Strong troubleshooting and issue resolution skills a must; experience in coming up with new solutions and thinking “outside of the box”
Strong communication skills, both verbal and written, with strong relationship, collaborative and organisation skills required.
Experience in cloud environments such as AWS, Azure
Advance level understanding of Cloud Platforms, DevOps process, CI/CD platforms, Kubernetes, Cloud Networking, IPAM and Policy Management, PCI and audit process, Cloud Security and Cloud Security Posture Management
BS Degree or equivalent combination of experience and formal education.

Responsibilities

Creating Observability Plans
Troubleshooting and defect management
Problem Management
Change Management
Escalation and Communication
Cost Management
Service Desk and Incident Ticketing
SLA and KPI Adherence
Knowledge management
Review and provide inputs on design and architecture of cloud Products
Support Kubernetes Platforms such as EKS, AKS and Open Shift
Supporting application teams deployed on Cloud Platforms
Troubleshoot day to day issues on the cloud
Ensuring safety and soundness of the platform
Service Management, Process documentation, Knowledge documentation
Collaborating with Engineering teams for defects, new features and operationalise them
Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal to minimise the impact to our customers.
Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers.
Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism.
Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments.
Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues.
Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement