Lead Clinical Application Specialist - Nuclear Medicine - West USCAN

GE HEALTHCARE•Remote, OH

74d•$92,000 - $138,000•Onsite

About The Position

This position is in GE Healthcare's MIM Software business, which provides vendor-neutral imaging software to standardize workflows and simplify clinical scenarios. MIM Software is used by leading global healthcare organizations for precise, personalized patient care. The Clinical Applications Specialist (CAS) is crucial for delivering high-quality training, workflow configuration, and customer support for MIM Software’s advanced imaging solutions. Working with an Implementation Project Manager, the CAS guides sites through successful deployments, acting as the primary onsite expert during training, go-live, and early adoption, while ensuring alignment with the MIM Software Quality System. MIM Software is a leader in PET, NM, and multimodality imaging. This role involves training clinicians at top hospitals and cancer centers, shaping their imaging workflows, and supporting them in achieving optimal clinical outcomes. The position offers autonomy, variety, and meaningful customer interaction, representing MIM/GE Healthcare during critical implementation phases. We are seeking a highly motivated Lead Clinical Application Specialist with strong Nuclear Medicine (NM) and PET expertise to support customers across the West region of US and Canada (USCAN).

Requirements

Minimum of five (5) years of imaging experience with at least three (3) years specifically in the PET or Nuclear Medicine (NM) modality.
Certification: ARRT or equivalent certification specific to the NM or PET modality preferred.
A four-year Bachelor’s degree program from an accredited university is preferred, preferably in a technical field, or equivalent relevant professional experience.
Required to travel extensively (at least 80%; 4-5 days per week, including overnights and some weekends) within the US and Canada (USCAN).
Residence must be located no more than one (1) hour from a major airport.
Will be required to register with various vendor credentialing services, including proof of immunizations (MMR, Hepatitis) and drug screening.
Proficient use of software applications (Windows, Outlook, Word, PowerPoint, Excel) and ability to quickly learn specialized, industry-specific software to provide digital education solutions.

Nice To Haves

Exceptional Interpersonal and Communication Skills with the ability to build strong customer relationships.
Good Clinical and Technical Knowledge to resolve issues within established procedures, with the judgment to consult senior team members for issues outside defined parameters.
Autonomy to make decisions within a defined framework.
Strong organizational skills for scheduling and managing documentation requirements.

Responsibilities

Deliver comprehensive clinical education to end-users (physicians, nurses, technologists, etc.) aligned with the sales order agreement (SOA) to achieve high Net Promoter Scores (NPS).
Coordinate and deliver on-site and virtual customer training, including pre-training planning, patient "go-live" support, and essential post-go-live training.
Ensure consistent and timely completion of all documentation requirements throughout the pre- to post-training phases.
Provide pre-sale product clinical evaluations and/or educational sessions to potential customers as needed.
Continuously broaden your own clinical and technical skills set to execute a solid training strategy.
Maintain customer relationships through proactive communication and relay all relevant product and/or customer concerns or opportunities to Management, Sales, Marketing, and Technical Support.
Serve as the professional MIM Clinical Application Specialist, explaining clinical and complex technical information to various staff levels, including Radiologists, Physicists, and Facility Management.
Possess a basic understanding of key business drivers and how the work integrates with other internal teams.
Communicate relevant product intelligence, including customer concerns, opportunities, and competitive information, to appropriate internal parties.
Ensure a compliant, ethical culture and adhere to the highest ethical standards.