Lead Clinic Coordinator

Fairview Health Services•Minneapolis, MN

2d•Onsite

About The Position

Fairview has an immediate opening for a Lead Clinic Coordinator at our Clinics and Surgery Center (CSC). This position is approved for 80 hours every two weeks (1.0 FTE). The University of Minnesota Health Clinics and Surgery Center (CSC) Clinic Coordinator team ensures that patients, their families and guests have an unparalleled excellent experience at the CSC. The Clinic Coordinator team is responsible for the professional and efficient operation of patient check-in and check-out process, as well as administrative and scheduling activities for clinic(s) in which they support. They actively use and embrace clinic and technological enhancements to support the scheduling and checkout process within clinic. The team works collaboratively with a large inter-professional team to best support both the needs of the patients and the needs of the clinic.

Requirements

Combination Education & Experience Two years of post-high school education or related healthcare specialty experience or office management education/ training
1 year in Clinic Coordinator/Concierge role with 6 of those months being in a Senior Clinic Coordinator position performing all responsibilities and expectations proficiently and with minimum oversight.

Nice To Haves

A.A./A.S. in healthcare or business related area
1 year in the Senior Clinic Coordinator role performing all responsibilities and expectations proficiently and with minimum oversight.

Responsibilities

Serve as a specialty-specific clinic resource for the CSC wing and floor in which you are assigned
Provide mentoring and guidance to Clinic Coordinators in their numerous job functions
Serves as a specialty-specific clinic resource and subject matter expert.
Assures pre-appointment management is complete. Manage pre-appointment activities such as arranging accommodations or scheduling interpreter services for patients visit.
Train new staff and assist in continuous learning for Clinic Coordinators.
Float to other clinics and help perform Clinic Coordinator duties as needed
Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient/guest needs are met, while maintain a pleasant, friendly demeanor.
Accurately coordinates and schedules future appointments and/or procedures following patient visit with provider.
Monitor provider schedules, clinic waitlist, recalls, workques and reschedules.