Clinic Coordinator

UnitedHealth Group•Torrance, CA

1d•$18 - $32•Hybrid

About The Position

The Clinic Coordinator is responsible for the completion of processes and protocols that support efficient and effective patient care. As a member of the central clinic operations support team, they provide support to designated region(s). Contribute to day-to-day patient care through central care coordination, patient outreach, specialty care coordination, and system navigation. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Coordinators will work from a regional administrative office and may occasionally travel to a clinic within the region.

Requirements

High School Diploma/GED (or higher)
Medical Assisting Certification
1+ years of health care or customer service work experience with solid communication skills
Experience with EMR computer applications
Working knowledge of general office procedures
Working knowledge of the healthcare industry, roles, and terminology
Basic level proficiency in Microsoft Office

Nice To Haves

Experience with medical insurance
Bilingual
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Ability to work in a fast-paced environment
Work collaboratively with various groups to achieve specific team goals
Ability to work independently and as a team and maintain good judgment and accountability
Solid organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines

Responsibilities

Complete chart review and necessary preparations of patient record for designated care team prior to visit
Review patient's chart for various items, including: Last visit note for additional needs or follow-ups, including consult and surgical notes, imaging, and lab results that are not documented; Open quality care gaps and HEDIS measures; Recent hospital discharge
Initiate and conduct calls to patients prior to appointment date to prepare patients for visit, including: Confirm appointment, reason for the visit, review prescription refill requests, and determine if they have new medical records since last visit
Complete visit preparation activities ahead of patient visit, including: Reconcile data across operational systems and add supplemental data; Generate standing orders in EMR as applicable
Conduct follow up on referrals associated with open care gaps, hospital discharges or other open items ahead of the patient visit
Send tasks for completion to other departments, request medical records when needed from hospitals, ERs, UCs, labs and other health services providers
Document medication refill requests, if applicable
Document changes in EMR
Manage pursuit lists and conduct outreach to patients as needed
Participate in planning, coordinating, and scheduling care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Facilitate and / or participate care team meetings
Review status of appointment with Community Volunteer Coordinator and schedule appointments as needed
Perform other duties and assignments as required