Clinic Coordinator

Bayshore•Hamilton, ON

1d•Onsite

About The Position

Be the Difference. Connect our Community. For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence. Bayshore is currently seeking a passionate and caring Clinic Coordinator to keep our very busy Dundas Clinic running smoothly. As a team-member of our Hamilton Home Care Solutions Branch you will bring your existing Medical Office Administrative & Clinic Coordination experience to be the vital link between patients, families, and healthcare providers! We are seeking a professional individual with superior customer service skills, medical a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

Requirements

Secondary School Diploma
Experience with Urgent Care reception or other fast-paced support role in a medical/healthcare environment
A minimum of two years related customer service experience, preferably in healthcare
Proven customer service and communication skills, preferably in healthcare or other high-paced customer service environment
Ability to handle issues and problem solve with tact and diplomacy
Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast-paced environment
Proven organizational and teamwork skills; able to work independently and prioritize workload
Strong interpersonal skills including demonstrated ability to build rapport and connections

Nice To Haves

Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred

Responsibilities

Professionally engage with patients, families, staff, and funder organizations. First point of contact in clinical environment
Quickly handle funder referrals and updates in the EMR (Procura)
Collaborate with colleagues and patients to assess service needs
Book and track appointments and cancellations
Ensure consistent care and service delivery
Keep patients and staff informed of appointments
Optimize staff schedules to meet their availability and client care needs
Maintain accurate records
Address patient concerns promptly and follow escalation pathways