Lead Client Services Proj/Prog Mgmt

AT&T•Alpharetta, GA

2d•Onsite

About The Position

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

Requirements

Bachelor’s degree (BS/BA) desired in Computer Science or Business.
5+ years of related experience.
Certification is required in some areas.

Responsibilities

Manage the entire lifecycle of high-value, customer-facing technical projects, ensuring timely, within-scope, and budget-compliant delivery.
Serve as the primary client contact, collaborate with internal teams and external vendors, and ensure alignment of project objectives and tasks.
Provide technical expertise, employ structured methodologies, identify and mitigate risks, and proactively address issues.
Monitor project progress, track deliverables, and provide regular updates to stakeholders while ensuring adherence to quality standards.
Offer strategic advice to customers, manage vendor deliverables, ensure compliance with policies, and maintain accurate project documentation.
May also provide the vehicle for building and/or venue owners to engage AT&T on network improvements.
Manage the end-to-end implementation of high-value, external customer-facing technical projects by acting as the primary point of contact, ensuring client satisfaction, and providing technical and analytical guidance through structured project management methodologies.
Schedule, lead, and moderate all Joint Engineering Calls (JECs) with carriers. Ensure participation from all required stakeholders. Validate proposed installation/loading and determine next steps. Review with applicant ground space requirements for attachment to NHTA DAS
Review 4G/5G mmWave designs and ensure alignment with applications. Present designs to venues for approval when needed. Manage revisions after site walks. Ensure designs are revised with customer requirements.
Request BOMs from market C&E/RF. Combine BOM with MM&R, revenue share, rent, utilities, etc. Review historic pricing for a venue. Deliver final pricing to carriers and track approvals. Obtain and reconcile capital costs details from Contour and analyze DAS costs to determine allocation of shared and common costs and AT&T costs. Create capital cost pricing workbook and determine shared and common, AT&T only, new costs associated with the NHTA project.
Review venue Prime agreement and Applicants ground space to prepare MRC to include access fee, rent pass-through, revenue share and utilities. Review Customer SLA and Amendment contract for terms, fees, and conditions.
Prepare technical exhibits (design, frequencies/power, schematics). Ensure consistency across application, design, pricing, and lease. Work with Lease Writer to Prepare draft agreement details package, including approved exhibits and send to legal for agreement drafting. Review redlines with lease writer to ensure MLA Compliance and deal integrity
Provide baseline and revised designs to carriers. Respond to design‑related questions.
Coordinate closely with CPM for forecasting and milestone tracking. Support Business Development (BDM) with consent and venue approvals.
Work with east markets on NSB project development for venues that require solution to be Neutral Host to ensure that project will support current licensed frequencies. Perform PONY financial analysis for Business Development Managers on NSB and DAS Mods TCP
Leads high-value, long-term strategic projects and large programs, coordinating with multiple applications and systems. Provides technical guidance, leads meetings, and innovates processes.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.