Lead, Change Management

LSEG • St. Louis, MO

2d

About The Position

The ITSM Change Management team plays a key role in governing and approving changes across LSEG Engineering. We support a high volume of global production changes and ensure smooth coordination in a fast-moving environment. This role calls for attention to detail, a proactive approach, and proven IT Service Management expertise to strengthen system stability, enhance collaboration, and improve operational efficiency.

Requirements

• Collaboration and communication skills; effective team player.
• Excellent English proficiency (verbal and written).
• Working knowledge of ServiceNow for IT Service Management activities.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for documentation and reporting
• Critical thinking, analytical skills, and problem-solving ability.
• Strong administrative and organizational skills with attention to detail.
• Proven understanding of Change Management concepts and frameworks.

Nice To Haves

• ITIL 4 Foundation certification.

Responsibilities

• Support BAU change operations, including assessing changes, hosting CABs, validating documentation, and ensuring adherence to policy and standards.
• Lead daily stand-up calls to enable cross region collaboration within the team, share key updates and review Change queue for timely action.
• Prepare and publish weekly, and monthly Change Management reports with clear insights and trend analysis.
• Provide input and support for continual improvement of the Change Management process and related workflows.
• Identify opportunities to streamline operations, reduce manual effort, and improve overall efficiency.
• Participate in failed change reviews, support root-cause discussions, and ensure corrective actions are adopted.
• Collaborate with implementation teams, service owners, and product teams to enhance change quality and compliance.
• Offer guidance to change implementors and reviewers to strengthen accuracy and readiness.
• Work with leadership to support audits, process initiatives, operational reviews.
• Use data to identify patterns, improvement opportunities, and early signals of operational risk.
• Maintain strong communication, clear documentation, and reliable follow-through on commitments

Benefits

• LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed