Lead Certified Medical Assistant

Northwest Orthopaedic Specialists•Spokane, WA

10d•Onsite

About The Position

The Lead Certified Medical Assistant is responsible for performing all core MA duties, as outlined in the relevant job description, and for ensuring smooth day-to-day clinic operations by efficiently managing daily staffing schedules and coordinating patient flow. This role proactively addresses scheduling gaps due to leaves or vacations to maintain uninterrupted patient care. The Lead supports onsite operations independently from the Practice Administrator. Additional responsibilities include assisting with administrative tasks such as employee performance reviews, mentoring medical assistants, and performing clinical procedures under appropriate supervision. NWOS is closed all weekends and major holidays. No night shifts or on-call. Essential Functions: Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 1. It is the expectation of all NWOS employees to demonstrate and uphold all 19 NWOS Fundamentals 2. Efficiently manage MA Staffing of all daily schedules and coordinate patient flow to ensure smooth clinic operations 3. Manage morning staffing adjustments by responding to call-outs and modifying the daily staffing schedule to ensure adequate clinical coverage based on patient care needs 4. Proactively adjust and fill scheduling gaps by covering leaves and vacations to ensure continuous clinic coverage and uninterrupted patient care 5. Deliver independent onsite day-to-day operational support by managing responsibilities at a designated location separate from the Practice Administrator to ensure seamless clinic operations 6. Rotate new hires through shifts with existing medical assistants and lead their training, ensuring clinical competency and adherence to practice protocols 7. Oversee and maintain accurate inventory control for medical supplies, including stocking, tracking usage, monitoring expiration dates, and ensuring necessary supplies are always available to support patient care 8. Ensure timely and consistent sterile processing of medical instruments and equipment is performed on a daily, weekly & monthly basis, in compliance with infection control protocols and safety standards. 9. Support the Practice Administrator in a variety of administrative duties to include: 90-day and annual employee reviews 10. Provide peer-level mentorship to medical assistant,s acting as a mentor, coach, or point of contact 11. Perform monthly random chart audits, as directed by the Practice Administrator, to ensure Medical Assistants maintain a minimum of 90% charting accuracy 12. Act as the go-to expert for the EHR system, supporting MAs with training, troubleshooting, and optimizing workflows to ensure accurate and efficient documentation 13. Additional duties as assigned

Requirements

3 years of experience as a Certified Medical Assistant in Orthopaedics
Obtained Advanced MA status at NWOS (or will within 90 days of hire)
High school diploma or general education degree (GED)
Current State of Washington Medical Assistant Certification.
A valid BLS

Nice To Haves

Experience managing inventory and medical supplies
Experience with Electronic Health Records (EHR) systems
Supervisory experience or office management experience
Orthopedic clinic experience

Responsibilities

Perform all core MA duties.
Ensure smooth day-to-day clinic operations by efficiently managing daily staffing schedules and coordinating patient flow.
Proactively address scheduling gaps due to leaves or vacations to maintain uninterrupted patient care.
Support onsite operations independently from the Practice Administrator.
Assist with administrative tasks such as employee performance reviews.
Mentor medical assistants.
Perform clinical procedures under appropriate supervision.
Manage MA Staffing of all daily schedules and coordinate patient flow.
Manage morning staffing adjustments by responding to call-outs and modifying the daily staffing schedule.
Adjust and fill scheduling gaps by covering leaves and vacations.
Deliver independent onsite day-to-day operational support.
Rotate new hires through shifts with existing medical assistants and lead their training.
Oversee and maintain accurate inventory control for medical supplies.
Ensure timely and consistent sterile processing of medical instruments and equipment.
Support the Practice Administrator in administrative duties including 90-day and annual employee reviews.
Provide peer-level mentorship to medical assistants.
Perform monthly random chart audits.
Act as the go-to expert for the EHR system, supporting MAs with training, troubleshooting, and optimizing workflows.