Lead Certified Medical Assistant - Family Practice

Duly Health and Care • Mokena, IL

1d • Onsite

About The Position

The Lead Medical Assistant is the on-site clinical operations leader responsible for executing the Duly Primary Care model at the clinic level. This role ensures high-functioning care teams, optimal provider support, and consistent delivery of access, productivity, and patient experience outcomes. The Lead directly supports providers while leading day-to-day clinical workflows, coaching Medical Assistants (MAs), and driving accountability to performance standards.

Requirements

• CPR Certification required
• A minimum of 2 years MA/CMA experience preferably in the medical field
• Experienced in staff roles with a history of good performance
• High School diploma or GED and a graduate of an accredited Medical Assistant or Paramedic program required.
• Leadership skills
• Multi-tasking
• Time management
• Team work
• Medical terminology
• Ability to provide accurate and sufficient charting/messages
• Able to listen, provide direction, relay information in a professional manner that is appropriate to audience and respond to questions within scope of his/her knowledge as well as being open to constructive criticism
• Ability to work full time and flexibility to work varying hours
• Ability to travel to all locations at any given time
• Ability to work multiple positions for the specific department i.e. phones, scheduling of appointments, rooming, procedures
• Conveys a warm, caring and approachable demeanor
• Displays unconditional respect toward others
• Able to sense others feelings and perspectives
• Must be able to get along with others, be a team player, accept feedback from others, and be able to follow work rules

Nice To Haves

• Certified or Registered preferred but not necessary
• Experience with Epic or similar EHR preferred

Responsibilities

• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
• Supports efficient patient flow and helps maintain an organized clinical environment
• Coordinates day-to-day activities within the care team to ensure smooth clinic operations
• Serves as a resource for Medical Assistants, offering guidance, direction, and support
• Assists with onboarding, training, and development of clinical staff
• Reinforces standard workflows and promotes consistency across the team
• Maintains adherence to clinical protocols, safety standards, and documentation requirements
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
• Communicates effectively across teams and escalates issues as appropriate
• Supports implementation of workflow improvements and organizational initiatives
• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
• Assists with phone support and coordination of patient access needs, in partnership with clinic leadership
• Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed
• Reviews reports and workflows to ensure processes are being followed and operational expectations are met
• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
• Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
• Monitors clinic support functions such as transportation and housekeeping as applicable
• Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
• Collaborates with clinic leadership and administrative teams on operational planning and execution

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED