Lead Central Scheduling Specialist (Patient Access) Days - Vanderbilt Clarksville Hospital

Vanderbilt University Medical Center•Clarksville, TN

2d•Onsite

About The Position

The Lead Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and seamless patient experience. This role involves training staff and working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Lead Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions. The Patient Access Team is in need of a full-time Lead Central Scheduling Specialist! This position will be located at our Vanderbilt Clarksville Hospital.

Requirements

Relevant Work Experience
4 years experience
High School Diploma or GED

Nice To Haves

Serves as a lead for the team by providing expertise and guidance to team members.
Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Responsibilities

Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions
Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed
Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions
Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs
Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system
Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated
Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements