Lead Cashier

Pilot Company•Edon, OH

6d•Onsite

About The Position

The purpose of this job is to process merchandise and fuel transactions. The Lead Cashier will lead a shift of one-to-two cashiers, process all types of cash, credit, and debit transactions, and complete end-of-shift reports and close-out procedures. This role also involves following company and local guidelines for restricted merchandise, maintaining a clean work area, using suggestive selling methods, handling guest complaints, determining break schedules, and assisting with other travel center functions. The Lead Cashier is expected to model company behaviors, ensure compliance with rules and regulations, and complete other assigned duties.

Requirements

Process merchandise and fuel transactions
Process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines
Resolve team member conflict
Communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company’s common purpose
Ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures

Nice To Haves

Experience in a lead or supervisory role

Responsibilities

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned