Lead Cashier

Pilot Company•Millersport, OH

3d•Onsite

About The Position

The purpose of this job is to process merchandise and fuel transactions. The Lead Cashier will be responsible for leading a shift of one-to-two cashiers, processing various types of transactions, and completing end-of-shift reports. This role requires adherence to company and local guidelines, maintaining a clean work area, and using suggested selling methods. The Lead Cashier will also ensure quality service, handle guest complaints, resolve team member conflicts, determine break schedules, and assist with other travel center functions such as maintaining the deli, cleaning, stocking, and making coffee. The position requires modeling behaviors that support the company's common purpose and ensuring compliance with all rules, regulations, policies, and procedures.

Responsibilities

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned