Lead Case Specialist

Child Care Resource Center • Chatsworth, CA

4d • Hybrid

About The Position

Under general supervision, the Lead Case Specialist maintains the caseload and work overload for vacant positions within the Case Management Department. This role performs various job functions assigned by the Program Supervisor when the supervisor is out of the office and/or the Case Management Team. The Lead Case Specialist exercises sound judgment to make independent decisions compliant and aligned with agency standards and program regulation. This position provides case management services to families enrolled in qualified childcare programs.

Requirements

• High School diploma or equivalent required
• 2 years of equivalent related work experience (experience in Child Development, Social Work, Psychology, Family Studies, or related field)
• Demonstrated proficiency and experience with Windows based programs and data entry
• Ability to work a regular, full time schedule; overtime may be required as needed.
• Late shift schedule until 7 pm one Monday a month required.
• Background check required.
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.

Nice To Haves

• Associate degree in the field of Psychology, Sociology, Child Development, Social Work, Family Studies, or related field (as approved)
• Experience working with families and children in protective services cases
• Bilingual preferred. Ability to converse, read, write and/or translate in English and Armenian / Spanish

Responsibilities

• Receive and process documentation submitted by families and childcare providers, in a timely manner and according to program regulations and guidelines.
• Conduct face-to-face meetings, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case.
• Review family cases and request appropriate documentation to maintain family eligibility and program compliance.
• Certify and re-certify families within specified timeframes, including families with specific circumstances, such as CPS.
• Provide supervisory support and in partnership with Supervisor delegate and monitor team workflow.
• Review cases for distribution to ensure allocated cases are appropriately distributed.
• Delegate pre-defined tasks to program support staff, with clear instructions and expectations regarding procedures and policies of program operations.
• Review delegated work, checking on target dates and progress of tasks, and authorize requested actions to parents and providers (e.g., Notices of Action).

Benefits

• Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED