Lead Case Manager

MarSell Wellness Center•Montebello, CA

27d•$70,304 - $72,100•Onsite

About The Position

Coaches, plans, organizes, trains, and approves the case management work in a unit of professionally trained case managers performing social services, formulating and carrying out difficult social treatment plans, assessing relatives and/or sponsors through ORR program or complex specialized services assignments. This role involves managing subordinate employees and carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. The Lead Case Manager will also provide lead case management coaching while maintaining a significantly reduced caseload to provide such coaching and training. This position requires the ability to respond effectively to sensitive inquiries or complaints and to present information and respond to questions from various stakeholders. The role also includes data entry into a client complaint database, maintaining a quick response time to email volume, and providing after-hours intake services on a scheduled basis. Travel, including the transportation of children, is also a component of this role.

Requirements

3+ years’ experience in case management.
Crisis intervention experience.
Training/experience in trauma-focused and/or trauma-informed practices.
Social services experience.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to effectively present information and respond to questions from program director, case aids, clients, stakeholders, etc.
Must be at least 21 years of age.
Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Master’s degree in behavioral sciences, human services, or social services fields; Bachelor’s degree plus at least 3 years progressive employment experience that demonstrates supervisory and case management experience; three to five years’ experience working in case management within social services or closely related field.
Read, analyze and interpret business, professional, technical or governmental documents.
Write reports, business correspondence and procedure manuals.
Effectively present information and respond to questions from managers, customers and the public.
Comprehend and apply principles of advanced calculus, algebra and advanced statistical theory.
Work with concepts such as limits, rings, quadratic and differential equations, and proofs of theorems.
Apply logical thinking to a wide range of intellectual and practical problems.
Dealing with nonverbal symbolism (e.g., formulas and equations) in difficult phases.
Deal with a variety of abstract and concrete variables.
Proficiency in MS Office (Word, Excel, Outlook)
Proficient in the use of standard office equipment.

Nice To Haves

Bilingual in Spanish preferred but not required.

Responsibilities

Plan, train, and coach the case management work of a unit of trained case managers performing difficult or complex casework in such areas as foster care placement, protective services, and ORR program components.
Assist in the development of community resources for all programs; assist and participate in the development of in-service training and staff development programs.
May direct and train the work of case managers performing the more routine assignments.
Review and staff decisions on difficult casework matters involving the casework being performed under direct supervision of the Clinical Supervisor.
Assist and evaluate the effectiveness of policies and procedures.
Represent the agency at conferences and address concerns raised by groups relative to assigned areas of responsibility; may represent the agency on matters relating to the service aspects of programs.
Provide lead case management coaching while maintaining a significantly reduced caseload to provide such coaching and training.
May direct and prepare research studies and reports.
Frequently conduct field visits, home inspections, attend meetings and training away from the home office. Depending on assignment, you may conduct visits to out-stationed staff at remote locations.
Data entry of complex and lengthy narratives into an ORR client complaint database.
Maintain quick response time to heavy email volume.
Serve as the lead intake contact providing after-hours intake services on a scheduled basis with other staff.
Travel to include transportation of children to parents/sponsor on rotation with other positions.
Perform other duties as requested by the assigned supervisor and management.
Supervise, coach, and mentor staff providing guidance to their work and learning including, when necessary, corrective/disciplinary action in a timely and professional manner.