Lead Case Manager, Overnight

YMCA Of Greater Seattle • Seattle, WA

23h • Onsite

About The Position

The Overnight Case Manager Lead provides overnight case management and supports program coordination at the YMCA of Greater Seattle’s longest-running young adult transitional housing program, including after-hours in-person support at other housing sites as needed. The role supports low-income youth and young adults who may have experienced foster care, homelessness, disconnection from school, or involvement with juvenile justice or other systems as they develop skills for independent living. It provides individualized support, information, and referrals in education, job readiness and employment, housing, and other designated areas.

The Lead supports program directors with overnight operations and staff coverage, guides staff in case management and participant support, and provides task and coaching supervision to assigned employees. The role builds collaborative community relationships and works with staff and program directors to provide high-quality, equitable services in a welcoming, safe, and supportive environment. The position is based at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle, and supports housing case managers in North and South King County after hours.

This is an awake overnight position. The employee must remain awake, alert, and engaged throughout the shift and respond promptly to participant needs and emergencies. The regular schedule is Tuesday through Saturday, 11 p.m. to 7 a.m. As a Lead, scheduled hours may vary as needed, and additional time may be required for mandatory meetings, team support, training, and other operational needs.

Requirements

• Bachelor’s degree in psychology, social work, administration, or a related field, or equivalent experience; other applicable education, training, and experience may be considered.
• At least three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency, and/or homelessness fields.
• Ability to teach effective independence skills to people with a variety of learning styles and plan supportive activities.
• Strong youth engagement and relationship-building skills.
• Strong verbal and written communication skills, including coaching and giving and receiving feedback.
• Strong organizational skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Current state-approved First Aid and CPR certification.
• Current approved HIV blood-borne pathogens training; this may be completed within 30 days of employment or at the first available training.
• Ability to remain awake, alert, and engaged throughout overnight shifts and respond promptly to participant needs and emergencies.
• Ability to work a Tuesday-through-Saturday, 11 p.m.-to-7 a.m. schedule, with flexibility for varying scheduled hours and additional time for mandatory meetings, team support, training, and operational needs.
• Compliance with abuse prevention policies, appropriate boundaries, required training, reporting obligations, and mandated reporting requirements.

Nice To Haves

• Master’s degree preferred.
• Knowledge of and previous experience with diverse populations, including differences in language, culture, race, physical ability, and sexual orientation.
• Ability to speak a language in addition to English.
• At least one year of experience supervising employees or full-time interns, volunteers, or national service members.
• Authorized driver status is preferred. Driving is optional and may involve transporting clients in the employee’s own vehicle; requirements include being at least 21, having held a driver’s license for at least three years, providing proof of current auto insurance and vehicle registration, passing a drug screen, and meeting YMCA driving record standards. California driver’s license holders cannot currently be enrolled as authorized drivers.

Responsibilities

• Support program directors with program coordination, staff coverage, assigned operations, and after-hours support at other sites; refer matters outside delegated authority to program directors or on-call leadership.
• Guide staff during overnight shifts with caseload review, problem-solving, service coordination, and program operations.
• Provide task and coaching supervision to assigned employees, volunteers, interns, or national service members; reinforce professional boundaries and trauma-informed, youth-centered services; support onboarding, training, and performance feedback.
• Remain awake, alert, and engaged throughout overnight shifts; support conflict resolution and de-escalation; respond to emergencies according to YMCA procedures and training, contacting on-call leadership or emergency services as needed.
• Support safe overnight operations through scheduled site checks, assistance with basic needs and shared living routines, and preparation for daytime operations; reinforce program policies and expectations.
• Support timely room turnover, participant move-ins, and enrollments in coordination with staff and program directors.
• Build supportive participant relationships, provide assigned case management, and develop individualized, strengths-based, youth-driven service plans.
• Provide services and referrals in education, employment and career development, housing, technology, health and well-being, and other designated areas; support participant goals, safe and stable housing, permanent connections to supportive adults, and independent living.
• Teach life skills, job readiness, and other topics individually and in groups through practical learning; coordinate workshops, activities, and community resource visits with YMCA staff and community partners.
• Maintain accurate, professional, and timely participant records in designated databases, including contact notes, service plans, assessments, progress updates, outcomes, shift notes, and incident reports.
• Provide clear shift handoffs and communicate participant updates, safety and facility concerns, operational needs, and follow-up tasks to appropriate staff and program directors.
• Protect participant confidentiality according to YMCA policies and applicable requirements.
• Support program directors with service quality, contract and grant compliance, and outcome achievement; understand funding requirements and communicate participant trends, service barriers, and recommendations for improvement.
• Build and maintain partnerships with funding liaisons, service providers, businesses, and educational institutions.
• Research best practices, maintain current knowledge of community resources, and develop and maintain a specialized resource library.
• Participate in required meetings, training, supervision, and other program requirements.
• Demonstrate YMCA values; participate in the annual fundraising campaign to encourage volunteerism and philanthropic support; and perform other related duties as assigned.
• Support housing case managers in North and South King County after hours, including potential in-person support at other North King County housing sites.
• Adhere to abuse prevention policies, maintain appropriate boundaries, complete required training, report suspicious or inappropriate behavior, and comply with mandated reporting requirements.
• Help ensure staff are properly screened, trained, supervised, and held accountable to the organization’s abuse risk management standards.

Benefits

• YMCA of Greater Seattle membership for the employee and household.
• Medical, dental, vision, and life insurance.
• Retirement plan with generous employer contributions.
• Free access to mental health resources.
• Rapidly accruing paid time off available immediately upon hire.
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager