Lead Case Manager

APPS Paramedical Services•Grand Rapids, MI

About The Position

Join APPS Paramedical Services as a Lead Case Manager and play a critical role in delivering seamless, high-quality mobile paramedical services. This is an exciting opportunity for a proactive, organized, and results-driven leader who takes ownership, communicates effectively, and can confidently manage multiple priorities. You’ll serve as a key connection point between clients, referral partners, examiners, and our internal team—helping ensure every case is handled efficiently, accurately, and professionally.

Requirements

Experience in healthcare case management, medical office operations, paramedical services, or a related healthcare environment.
Demonstrated ability to take initiative, work independently, and effectively prioritize competing responsibilities.
Strong leadership, organizational, problem-solving, and multitasking skills.
Excellent verbal and written communication skills with a professional and service-oriented approach.
A dependable work ethic with strong attention to detail and a commitment to accuracy.
Ability to remain calm, organized, and solutions-focused in a fast-paced environment.
Strong interpersonal skills and the ability to build positive relationships with clients, partners, examiners, and team members.
Proficiency in Microsoft Office and experience with scheduling, case management, or documentation systems.
Ability to handle confidential information with discretion and maintain HIPAA compliance.

Nice To Haves

A Bachelor’s degree in Business Administration, Healthcare Administration, or a related field is preferred; equivalent education and/or relevant professional experience will be considered.

Responsibilities

Lead and coordinate mobile paramedical cases from scheduling through completion, ensuring timely and efficient execution.
Serve as the primary point of contact for clients, referral partners, examiners, and field personnel.
Manage daily office operations, including supplies, equipment, vendors, and administrative processes.
Monitor case status, identify potential issues or delays, and take initiative to resolve them promptly.
Ensure all documentation, records, and case information are accurate, complete, confidential, and compliant with HIPAA and company standards.
Manage incoming calls, emails, and other communications with professionalism, responsiveness, and exceptional customer service.
Coordinate closely with examiners and field teams to ensure appointments and cases remain on schedule.
Maintain accurate scheduling and documentation systems while ensuring deadlines and service expectations are consistently met.
Support process improvements and contribute ideas that enhance efficiency, quality, and the overall client experience.
Take ownership of assigned responsibilities and follow through reliably in a fast-paced, deadline-driven environment.