Lead Case Manager

AMERICAN GI FORUM NATIONA • San Antonio, TX

1d • Hybrid

About The Position

The Lead Case Manager for the Employer and Community-Based Organization Partnerships Initiative Program is responsible for overseeing and taking the lead on all VSC SA ECBO cases. The Lead Case Manager will provide case conferencing assistance to all ECBO case managers on location and assist with case management plans to include the assessment, job preparation, training, support services, the overall program budgeting, and job placements of participants. The Lead Case Manager will also coordinate and assist with “outreaching” for eligible homeless and unemployed Texas residents (clients) in need of services including support services, benefits information and assistance, emergency shelter or other housing referrals, minimize the client’s dependence on public welfare, job training, and job placement and follow-up services. The Lead Case Manager will have individual and site specific and measurable goals to meet in serving these clients including number of enrollments, placements per month, support services, meeting budgetary goals, training requirements for the client, job preparation assistance, monthly hiring events, annual housing events, 30-day retention, 90-day retention, employer commitments, group presentations, and coordination with other community resources. The Lead Case Manager must always coordinate their work efforts with other members and/or other programs of the organization, to assure non-duplication of services, provide maximum opportunity and benefits to the client, and always support the integrity and good name of the organization. Lead Case Managers are expected to be sensitive to the needs of these homeless and unemployed individuals and must at all times treat the clients with respect and professional care. Lead Case Managers will be responsible for maintaining detailed descriptive case notes on every client, complete and submit required weekly, monthly, quarterly, and annual reports on a timely basis, and perform other program tasks as assigned by their supervisors.

Requirements

• Must have a Bachelor's Degree from an accredited college or university and at least (3) years’ experience in a responsible position interacting with low-income persons or families, veterans, specifically performing as a case manager in job counseling, employment, job training, job development, employment services or related field preferred
• Or a minimum of an Associate’s Degree from an accredited college with a minimum of (5) years’ significant experience in related work experience.
• Must have transportation and a valid Texas driver’s license.
• Must also provide proof of current vehicle liability insurance.
• Must pass a drug test and background record check.

Nice To Haves

• Typing
• Computer literate in using Word, Excel, Access, PowerPoint, and Outlook
• Good understanding of the multitude of problems faced by applicants
• Must be able to effectively communicate verbally and in writing.
• Must be able to speak before groups when necessary
• Professional and productive demeanor, as well as ensuring that actions are supportive of others.
• Must be able to make independent decisions in coordination with service objectives.
• Responsiveness to Internal and External Clients (Providing superior customer service; treating others with respect; assisting others to achieve success)
• Solution-oriented approach (Finding solutions to everyday challenges; being innovative and proactive)
• Adaptability (Adjusting to change even under stressful situations while helping others to make the same transition)
• Teamwork (Working together cohesively, towards a common goal, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance)
• Work Standards (Meeting high standards that are supportive of policies and procedures)

Responsibilities

• Lead the ECBO case managers and provide case management support to the team.
• Perform as the lead case manager in addressing the needs of individuals experiencing homelessness and unemployed that apply for services.
• Prepare and submit support service requests as needed.
• Prepare and submit MIS data information on the client cases as required.
• Responsible for processing support services requests and collecting verification receipts for all expenses.
• Maintain clients’ files, including documentation, case notes, and follow-ups. Responsible for preparing all applicable correspondence related to the client.
• Responsible for achieving the site and individual goals assigned and prepared to provide corrective action plans for the same.
• Responsible for individual and site goals including number of enrollments, placements per month, support services, training requirements for the client, job preparation assistance, monthly hiring events, annual housing events, 30-day retention, 90-day retention, employer commitments, meeting budgetary goals, group presentations, and coordination with other community resources.
• May participate in preparing documents, reports, literature, or presentations that will require computer skills and knowledge of software programs including Word, Excel, and PowerPoint.
• Must understand the nuances of the homeless and veterans’ community and are expected to always demonstrate sensitivity and patience with the clients.
• Confidentiality of client information, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
• Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care.
• Other duties as assigned by supervisor.

Benefits

• Retirement Program 6% Employer matching (after 1 year of employment; 100% vested)
• $500, company-provided, monthly allowance for: Dental insurance, Health insurance, Vision insurance
• 12 hours (monthly) of PTO (after completed probationary period)
• Employer provided life insurance
• 5% salary increase after completing probationary period
• Cell phone stipend (paid quarterly)
• 14 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level