Lead Case Manager GWGL

Goodwill Greater Milwaukee & Chicago•Great Lakes, IL

12d•Hybrid

About The Position

The Lead Case Manager serves as the lead resource for Workforce Case Managers, providing guidance on case management practices, participant case note documentation, job readiness assessments, departmental operational processes, coverage questions, and routine problem-solving. This role implements strategies to achieve organizational goals and provides employment support and training for Goodwill Workforce Development program participants and trainees, sustaining policies, procedures, and programs. The position typically involves projects and tasks spanning 3-12 months.

Requirements

Two years of college education or experience equivalency, and a minimum of 3 years’ experience.
Educational background in vocational rehabilitation (social work, counseling, psychology, special education or similar course of study) to support individual eligibility evaluations and to develop appropriate individual development plans.
Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word) and ability to learn and effectively use various Workforce Development Information systems.
Must have a valid driver’s license.
Must work at least one weekend day and rotate with on-call duties as needed.

Nice To Haves

Prior experience working with persons with disabilities and disadvantages preferred.
Prior experience in job training methods, techniques, and principles preferred.
Bilingual, Spanish or American Sign Language preferred.

Responsibilities

Serves as lead resource for Workforce Case Managers, providing guidance on case management practices, participant case note documentation, job readiness assessments, departmental operational processes, coverage questions, and routine problem solving.
Supports the Manager Workforce Development with daily workflow and program coordination as assigned while providing direct case management support for an assigned pool list.
Responsible for organizing and leading the GWGL Youth Program, including communicating with parents and local schools, attending interviews, assisting with documentation, coordinating schedules, and coordination with internal operational leaders.
Coordinates and supports transition between departments and training of new employees, career exploration, social and emotional skill awareness, professional appearance, appropriate workplace behavior.
Leads the effort to implement and provide Disability Awareness training for leaders at GWGL and supports Manager Workforce Development with other team and employee training initiatives.
Participates in corrective action meetings with galley management and utilizes advanced knowledge to address confidential matters daily.
Collaborates with multiple departments, teams and committees at GWGL to ensure case management and training support with daily activities and special projects.
May partner with coworkers to advance their development.
May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems.
Champions Goodwill’s community engagement initiatives. Aware of Goodwill’s community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.
Responsible for completing other job responsibilities/duties as assigned.