Lead Case Manager

Community Action Partnership of San Luis Obispo County, Inc. • San Luis Obispo, CA

2d

About The Position

Helping People. Changing Lives.
This role is limited term, which is expected to work between 3-12 months.
Must be fluent in two or more languages, including one that supports the needs of the program and community.
Provides coordination and leadership to the Positive Opportunities for Parenting Success program(POPS2) with support from the Family and Community Support Services’ Parent Educator/Advocate Coordinator and Department Manager. The Lead Case Manager will oversee coordination of services, which includes but is not limited to working with POPS2 staff and families participating in the program. Will work directly with families to screen for eligibility, develop case plans, and connect families to the resources/services they need. , Supports CAPSLO’s mission by providing direct services to clients and their families to achieve self-sufficiency.

Requirements

• Bachelor’s Degree in Child Development, Psychology, Counseling, Social Work, or Family Studies.
• Three years of related experience (or equivalent combination of education and experience).
• Must be fluent in two or more languages, including one that supports the needs of the program and community.
• Depending on the department assigned, a valid California driver’s license, a current DMV driving record, and proof of insurance may be required to fulfill job-related travel. Reasonable accommodations will be considered in accordance with applicable laws.

Responsibilities

• Program Coordination: Oversees all aspects of POPS2 group sessions, including scheduling sites, arranging childcare and meals, and ensuring smooth session logistics. Attends each session to support families and address concerns.
• Family Recruitment & Engagement: Collaborates with the Father Engagement Specialist to recruit families, develop outreach materials, and conduct eligibility screenings. Builds strong relationships with participants through regular communication and home visits.
• Case Management: Conducts comprehensive family needs assessments, develops individualized case plans, and connects families to appropriate community resources. Provides follow-up to ensure services are received and supports families in building self-sufficiency.
• Team Collaboration: Leads regular case review and program update meetings with POPS2 staff to ensure coordinated service delivery and shared understanding of participant progress.
• Community Networking: Maintains up-to-date knowledge of local services and builds partnerships with agencies to enhance referral networks and support systems for families.
• Data & Reporting: Collects and enters data into the ClientTrack system, compiles reports for program evaluation, and prepares monthly updates for the Board.
• Mission & Safety: Upholds CAPSLO’s mission and safety standards, ensuring services are delivered with professionalism, cultural sensitivity, and a commitment to family well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees