Lead Case Manager - Family Place

Upward Bound House•Santa Monica, CA

4d•Onsite

About The Position

The Lead Case Manager serves as the primary case management professional at Upward Bound House's (UBH) Santa Monica Interim Housing facility. This role provides comprehensive oversight of client services, coordinating with multiple program stakeholders. It combines direct client services with program leadership, ensuring service integration across all program components. Working directly with the Program Manager, this role maintains accountability for resident staff, specialized service providers, volunteers, and program partners to ensure optimal client outcomes and program success.

Requirements

Bachelor's Degree in Social Work, Psychology, or related field
Minimum of three years’ experience in homeless services
Demonstrated expertise in evidence-based practices including Trauma-Informed Care, Housing First, Motivational Interviewing, and Harm Reduction
Strong leadership abilities
Excellence in crisis management and problem-solving
Exceptional organizational and time management skills
Superior written and verbal communication abilities
Proficiency in data analysis and outcome measurement
Experience with program development and quality assurance
Employment Eligibility Verification
Reliable transportation
Updated tuberculosis test
Successful completion of background screening
CPR/First Aid training
Must have Valid CA Driver's License
Must provide proof of insurance coverage
Must be able to qualify for UBH drivers’ insurance coverage

Nice To Haves

Master's Degree preferred
At least two years lead experience preferred
Bilingual (English/Spanish) preferred
Advanced proficiency in HMIS and MS Office Suite

Responsibilities

Serve as primary point of contact for facility operations and client services
Coordinate and maintain accountability for Resident Manager, Employment Specialist, Clinical Representative, Volunteers, and Pantry Coordinator
Lead weekly program coordination meetings with all stakeholders
Facilitate communication and collaboration between all service providers
Monitor and evaluate service delivery effectiveness across all program components
Maintain primary caseload for all clients at the facility
Conduct comprehensive client assessments and develop individualized service plans
Provide crisis intervention and emergency response as needed
Ensure proper documentation and maintenance of client files
Coordinate client referrals to internal and external services
Monitor client progress and adjust service plans accordingly
Support Program Manager in strategic planning and program enhancement
Conduct regular quality assurance reviews of all program components
Monitor and report on program outcomes and contract compliance
Identify and implement program improvements
Develop and maintain program policies and procedures
Ensure compliance with all funding requirements and regulations
Establish and maintain relationships with community partners
Coordinate with external service providers and stakeholders
Represent the program at community meetings and events
Develop and maintain referral networks
Facilitate client connections to community resources
Collaborate with Resident Manager on facility needs and client concerns
Oversee implementation of house rules and program policies
Coordinate with maintenance staff on facility upkeep
Support critical incident response and resolution
Ensure facility compliance with health and safety standards
Provide guidance and support to all program staff and volunteers
Develop and conduct training sessions as needed
Stay current with best practices in homeless services
Share knowledge and expertise with team members
Participate in professional development opportunities