Lead Case Administrator I - Essex Probate & Family Court

Massachusetts Trial Court•Lawrence, Salem, OH

4d•$59,948 - $88,355•Hybrid

About The Position

This position applies advanced knowledge of court operations to perform the full range of complex case processing duties, beyond the Case Administrator classification. Serves as a lead resource to other office employees and assists in training, frequently in a specific subject area/subject area(s). Provides regular clerical assistance for court sessions. Provides administrative support. Assists less experienced staff on processes, procedures, court systems, and technologies. Case processing may be done using an electronic filing and/or case management system. The person in this position will be required to travel between Lawrence and Salem as needed.

Requirements

High School diploma or G.E.D. equivalency
Four (4) years of related work experience, preferably in case management.
Equivalent combinations of education and experience will be considered for meeting minimum qualifications.
Modern office equipment and technology, including computers and applicable software, not limited to Tyler E-File, MassCourts, For the Record, and videoconferencing programs.
Comprehensive understanding of departmental and court policies and procedures related to case administration.
Procedures and automation related to the processing of cases.
Case management principles.
Basic cashiering methods.
Court’s automated case processing system.
Trial Court fiscal policies.
Organization and time management
Customer service
Troubleshooting
Leadership
Attention to detail
Establish effective working relationships with others.
Prepare clear and accurate reports.
Maintain appropriate records.
Maintain confidentiality of information.
Communicate effectively, both orally and in writing.
Work independently and follow oral and written instructions.
Identify problems with court documents, papers, and filings and take appropriate. action within established guidelines.
Problem solve.
Provide specialized or technical information.
Help during court sessions.
Work with interruption, frequently in a fast-paced environment.
Train other court staff.

Responsibilities

Performs advanced case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required. Identifies inaccuracies and or discrepancies and takes action to resolve such within established guidelines.
Provides customer service to attorneys, litigants, law enforcement personnel, other state agencies, and the public, including responding to unusual or complicated requests for information. May provide customer service in person, telephonically, or virtually.
May perform cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts.
Assists in the training of new employees and in the ongoing training of other employees on processes, procedures, court systems, and technologies.
Performs various administrative tasks, including maintaining case files, coordinating with judges for endorsements, organizing and disseminating information, docketing and resulting cases, and assisting with scheduling motions and other proceedings.
Aids in court sessions, including arranging for required papers, documents, and exhibits, marking dockets and case papers, pulling cases and preparing court lists, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court.
Assists in maintenance of statistical data and may prepare reports or documents concerning cases processing activities.
Receives, date stamps, sorts, screens for confidentiality, and distributes incoming mail. Processes outgoing mail.
Serves as a resource to other employees in the office, including answering questions and preparing summons, warrants, and a daily list.
Processes complicated cases involving multiple offices, agencies, parties, and legal issues.
May serve as back-up to an Assistant Supervisor for Case Administration.
May perform the duties of the Case Administrator, as necessary.
Performs other duties as required.