Lead Caregiver

BAYADA Home Health Care • Scottsdale, AZ

2d • Hybrid

About The Position

BAYADA is seeking a compassionate, dependable, and experienced Lead Caregiver to support clients receiving in-home care throughout the Phoenix metropolitan area. This role combines hands-on caregiving, peer mentorship, client advocacy, and field-based support to help ensure that clients receive reliable, high-quality care in the comfort of their homes.
The Lead Caregiver serves as a trusted resource for clients, families, caregivers, and the office team. In addition to providing direct care, this role helps orient and support caregivers, reinforces service expectations, communicates important client updates, and helps address concerns before they become larger issues. The ideal candidate leads by example, brings sound judgment to each situation, and approaches every interaction with patience, professionalism, and genuine compassion.

Requirements

• Compassion, patience, and a genuine commitment to supporting clients in their homes.
• Strong caregiving skills and the ability to provide safe, respectful, and dependable assistance.
• Excellent verbal and written communication skills.
• Sound judgment, critical-thinking ability, and confidence recognizing and communicating changes in client needs.
• The ability to lead by example and support fellow caregivers in a positive, encouraging manner.
• Strong organization, attention to detail, and follow-through.
• The ability to work independently, prioritize effectively, and remain proactive in a field-based role.
• A collaborative approach and the ability to work successfully with clients, families, caregivers, Case Managers, and office leadership.
• Comfort managing competing priorities in a fast-paced home care environment.
• Willingness and ability to travel throughout the Phoenix metropolitan area and visit clients in their homes.
• Availability to participate in on-call responsibilities and flex hours when after-hours visits are needed.

Nice To Haves

• High school diploma or equivalent; additional education or training in healthcare, human services, caregiving, or a related field is preferred.
• Experience providing personal care, homemaking, companionship, or other in-home support services.
• Experience working as a caregiver, Home Health Aide, Personal Care Aide, Direct Care Worker, or in a related role.
• Experience orienting, mentoring, coaching, or supporting other caregivers or field-based employees.
• Familiarity with client service, care coordination, home care, home health, or community-based services.
• Current CPR or first aid certification, if required by applicable state or program guidelines.

Responsibilities

• Provide compassionate, dependable, and client-centered care in clients’ homes in accordance with their individualized service needs.
• Conduct frequent field visits throughout the Phoenix metropolitan area, with approximately 60–70% travel to clients’ homes.
• Serve as a positive role model and trusted resource for caregivers working throughout the territory.
• Support the orientation, coaching, and development of new and existing caregivers through hands-on guidance and encouragement.
• Reinforce safe-care practices, client preferences, service expectations, and BAYADA standards.
• Observe client needs and caregiver performance during field visits, and communicate relevant updates to the office team.
• Partner closely with Case Managers regarding changes in client condition, service concerns, caregiver needs, and follow-up actions.
• Build strong, respectful relationships with clients, families, caregivers, Case Managers, and the broader office team.
• Help identify concerns early and use sound judgment to determine when to resolve an issue independently and when to escalate it.
• Support caregivers with questions, provide practical guidance, and help promote confidence in the field.
• Assist with coverage needs and help maintain continuity of care when schedules or client needs change.
• Complete accurate and timely documentation related to client visits, observations, communication, and follow-up.
• Work independently in the field while remaining connected and accountable to office leadership and the care team.
• Participate in on-call responsibilities and provide support when urgent client or caregiver needs arise.
• Contribute to a positive, respectful, and service-focused team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED