Lead Caregiver

Babette Home Care - Boston, MA • Newton, MA

9d • Hybrid

About The Position

Babette Home Care is seeking an experienced, dependable, and compassionate Lead Caregiver for a role that combines hands-on caregiving with leadership, mentorship, and quality assurance. The Lead Caregiver represents the agency in client interactions and helps maintain its standards of professionalism, compassion, reliability, and service quality.

The position includes providing direct care, supporting new client cases, introducing caregivers to clients and families, and providing temporary or emergency care coverage. The Lead Caregiver also assists with caregiver onboarding and training, provides mentorship and feedback, conducts client check-ins and quality assurance visits, documents observations, and communicates concerns to the Care Manager and other relevant parties.

The role also supports scheduling and service continuity, including participating in an assigned on-call rotation and helping address urgent staffing or client care needs. Flexible work-from-home options are available.

Requirements

• At least 1 year of professional caregiving experience in home care, senior care, or a related setting.
• Strong communication, organizational, and problem-solving skills.
• Demonstrated reliability, punctuality, and professionalism.
• Ability to work independently, take initiative, and make sound decisions within established company policies.
• Comfort using mobile applications for care documentation and communication with management.
• Valid driver’s license and reliable transportation to travel between client homes.
• Ability to safely assist clients with mobility and transfers, with or without reasonable accommodation.
• Willingness to work flexible hours and participate in an assigned on-call rotation.

Nice To Haves

• Experience as a CNA, HHA, or other direct-care professional.
• Previous experience mentoring, training, or supervising caregivers.
• Current CPR and First Aid certification, or willingness to obtain certification.
• Experience with client assessments, quality assurance visits, or care coordination.
• Familiarity with dementia care, fall prevention, and senior safety practices.

Responsibilities

• Provide hands-on care, including personal hygiene assistance, mobility and transfers, meal preparation, companionship, light housekeeping, errands, and medication reminders.
• Assist with launching new client cases and facilitating a welcoming transition into services.
• Introduce assigned caregivers to clients and families and review expectations, routines, and individualized care plans.
• Provide temporary or emergency coverage to maintain continuity of care.
• Model the agency’s standards of professionalism, reliability, and compassionate service.
• Assist with onboarding and training new caregivers through demonstrations and practical guidance.
• Provide constructive feedback, mentorship, and support to caregivers.
• Identify caregiver performance concerns and communicate recommendations to the Care Manager.
• Conduct scheduled client check-ins and quality assurance visits.
• Observe and report changes in clients’ conditions, care needs, or home environments.
• Ensure caregivers follow individualized care plans, safety protocols, and company policies.
• Maintain accurate and timely documentation of client visits, observations, and care-related concerns.
• Communicate with clients, families, caregivers, and management to help resolve concerns.
• Participate in an assigned on-call rotation and respond to urgent staffing or client care needs.
• Assist with unexpected caregiver absences and last-minute coverage when necessary.
• Support the Care Manager in maintaining consistent service delivery and caregiver accountability.
• Promptly and appropriately escalate emergencies, safety concerns, and significant client changes.

Benefits

• Competitive compensation recognizing experience and leadership responsibilities.
• Consistent hours and dependable scheduling opportunities.
• Flexible scheduling to support work-life balance.
• Paid training and professional development.
• Career advancement opportunities, including potential growth into a Care Manager position.
• Supportive management team emphasizing communication, collaboration, and accountability.
• Employee recognition and appreciation for outstanding performance.
• Meaningful work with the opportunity to positively impact clients, families, and fellow caregivers.
• Flexible work-from-home options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed