Lead Care Manager

Sunrise Senior Living • Norwood, MA

21d • $20 - $25

About The Position

The Lead Care Manager serves as a working caregiver and shift leader, ensuring exceptional and consistent resident care while coaching and supporting the caregiving team. The role includes coordinating shift operations, providing hands-on assistance, monitoring resident needs, and promoting professionalism, accountability, safety, and compassionate service.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• CPR, First Aid, and Medication Administration certifications.
• Strong communication, delegation, and decision-making skills.
• Experience in assisted living, memory care, or senior care.

Responsibilities

• Lead shift assignments, manage attendance, and coordinate coverage.
• Provide hands-on support with activities of daily living (ADLs) when needed.
• Coach caregivers on quality, hospitality, and documentation standards.
• Review charting and ensure it aligns with Individualized Service Plans (ISPs).
• Monitor changes in residents’ condition and promptly communicate concerns.
• Support onboarding and mentor new team members.
• Promote safety, compliance, and smooth shift transitions.

Benefits

• Medical, dental, vision, life, and disability plans.
• Retirement savings plans.
• Employee Assistance Program and discount program.
• Paid time off (PTO), sick time, and holiday pay.
• myFlexPay, allowing employees to get paid within hours of a shift.
• Tuition reimbursement.
• Potential discretionary and/or non-discretionary bonuses, subject to eligibility and applicable plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED