Lead Care Manager (51329)

St Anne's Family Services•Los Angeles, CA

62d•$23 - $23•Hybrid

About The Position

Join us at St. Anne’s Family Services: Making a Difference in Families' Lives. St. Anne's Family Services is dedicated to transforming lives and communities. We're committed to providing unwavering support to families, from pregnancy to parenthood and childhood to adulthood. Our work brings about life-changing transformation, and we're seeking a Lead Care Manager to join our team and be a vital part of this mission. We offer hybrid schedules for many roles and a 9/80 work schedule. The Lead Care Manager (LCM) provides direct service, as well as coordinates care management and functions as a part of a "Care Team" for the Enhanced Care Management Program (ECM). The LCM oversees specific cases, coordinates health care benefits, provides education and facilitates client access to care in a timely and cost-effective manner. The LCM collaborates and communicates with clients, caregivers/family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment, while ensuring access to appropriate services and maximizing client benefit. The LCM also serves as an advocate for clients, an active client of the interdisciplinary team, a liaison with other programs and external health and social service providers in the community.

Requirements

High school graduate or GED required.
Experience with usage of EMR/EHRs/Care Management software.
At least 3 years of relevant work experience.

Nice To Haves

Prior experience as a Community Health Worker, Peer Support Specialist, Medical Assistant or similar role a plus.
Bilingual skills in Spanish preferred.

Responsibilities

Assess client needs in the areas of physical health; mental health; SUD; oral health; trauma-informed care; social supports; housing; vocational/employment; wellness; and referral and linkage to community-based services and supports.
Oversees the development and implementation of the Individual Care Plan/Health Action Plan
Offer services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
Connect clients to other social services and supports that are needed (e.g., community support group).
Conduct outreach and engagement activities to facilitate linkage to the ECM program. Outreach and Engagement consists of phone calls, mailed information, and field visits.
Accompany clients to office visits, as needed and appropriate.