Lead Care Manager - Spanish Speaker
About The Position
The Lead Care Manager supports patients through compassionate, patient-centered care as part of the Enhanced Care Management (ECM) team under the CalAIM initiative. The role manages a caseload of approximately 30–60 patients and provides hybrid field- and office-based case management, meeting patients in their homes or community settings. The Lead Care Manager develops comprehensive care plans and coordinates services addressing physical health, mental health, substance use, and social determinants of health. The role also conducts patient outreach and assessments, provides care coordination and transitional care, and refers patients to community resources to support their overall well-being.
Requirements
- Bilingual Spanish is required.
- Bachelor’s degree in social work, psychology, or a related field.
- 1–2 years of case management or social services experience.
- Experience with community outreach, field-based support, and connecting clients to healthcare and social service resources.
- Proficiency with healthcare systems, EHRs, and computer applications.
- Valid California driver’s license and ability to travel between sites and perform field-based work in various community settings.
- Successful completion of a federal background check.
Nice To Haves
- Strong knowledge of local services.
- Bilingual Spanish proficiency is listed as preferred in the technical and communication skills section.
Responsibilities
- Conduct patient outreach, review referrals and records, and communicate with patients to determine eligibility and enroll them in the Enhanced Care Management program.
- Support the development and implementation of person-centered care plans.
- Coordinate services across physical health, mental health, substance use, social services, and community resources.
- Coach patients using motivational interviewing and self-management strategies to help them manage health conditions and social needs.
- Assist with appointment scheduling, medication coordination, transportation, and benefits applications such as SSI and CalFresh.
- Provide transitional care after hospital discharge.
- Collaborate with multidisciplinary teams.
- Maintain accurate EHR documentation and track patient progress.
- Coordinate successful transitions or program completion.
Benefits
- $500 monthly vehicle stipend
- Medical, dental, and vision coverage
- 401(k) with employer matching
- Voluntary life insurance
- Flexible spending account options
- Three weeks of PTO
- Six holidays
- Five sick days
- Career growth, mentoring, and support
- Team outings and company events
- Modern, welcoming, dog-friendly office
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
