Lead Care Manager, ECM
About The Position
The Lead Care Manager (LCM) provides direct services and coordinates care management as part of the Enhanced Care Management Program (ECM) Care Team. The LCM oversees assigned cases, coordinates health care benefits, provides education, and facilitates timely, cost-effective access to care. The role involves collaborating with clients, caregivers and family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment; support access to appropriate services; and maximize client benefits. The LCM also advocates for clients, participates in the interdisciplinary team, and serves as a liaison with other programs and external health and social service providers in the community. Services are offered where clients live, seek care, or can most easily access them, including office-based, telehealth, and field-based settings. The LCM conducts outreach and engagement through phone calls, mailed information, and field visits, and may accompany clients to office visits when appropriate. The position is based at the Wayfinder LA Campus in Los Angeles, California, with travel of up to 25%.
Requirements
- Bachelor’s degree from an accredited university in a related field.
- At least three years of relevant work experience.
- Ability to complete assigned training and ongoing educational requirements.
Nice To Haves
- Multilingual capabilities.
- Prior experience as a community health worker, peer support specialist, medical assistant, or in a similar role.
- Long-time community residency and good knowledge of community resources.
- Experience using EMR/EHR or care management software.
Responsibilities
- Oversee the development and implementation of the Individual Care Plan/Health Action Plan.
- Offer services in accessible settings, including office-based, telehealth, or field-based services.
- Connect clients to other social services and needed supports, such as community support groups.
- With the client's permission, coordinate with and advocate on the client's behalf to health care professionals, such as a primary care provider.
- Use evidence-based practices, including motivational interviewing, harm reduction techniques, and trauma-informed care principles.
- Work collaboratively with hospital staff on Transitional Care Planning.
- Conduct outreach and engagement to facilitate linkage to the ECM program through phone calls, mailed information, and field visits.
- Accompany clients to office visits, as needed and appropriate.
- Perform other duties outlined in the position description.
Benefits
- Paid time off (PTO).
- 11 paid holidays and five winter holidays.
- Medical, dental, vision, life, and long-term disability insurance.
- 401(k) retirement plan with employer match up to 4%.
- Employee referral program.
- Education tuition assistance program.
- Public Service Loan Forgiveness (PSLF) eligibility.
- Flexible spending account (FSA) plans.
- Training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
