Care Manager I - ECM, SD

HealthRIGHT 360•Escondido, CA

1d•Onsite

About The Position

HealthRIGHT 360 is a nonprofit organization providing comprehensive healthcare services to vulnerable populations, including mental health care, substance use treatment, primary health services, and transitional support for people re-entering the community after involvement in the criminal justice system. Its Enhanced Care Management (ECM) program provides person-centered, community-based care management to Medi-Cal members and helps address health-related social needs. The Care Manager I facilitates care by connecting clients with services for physical and mental health, substance use, employment, legal concerns, housing, community resources, and aftercare. This is an in-person, field-based role. Care Managers meet members in locations such as homes, homeless encampments, and service provider locations, and coordinate care across providers and community agencies. Reliable transportation is required.

Requirements

High school diploma or equivalent.
Care management experience.
Experience working with clients experiencing acute withdrawal from substances.
Valid First Aid and CPR certification, or ability to obtain it within 30 days of hire.
Valid California driver’s license and access to registered and insured transportation.
Complete a background check and Live Scan.

Nice To Haves

Experience working with the criminal justice population.
Experience working with Medi-Cal, Medicare, and private medical insurance plans.
Experience providing trauma-informed services.

Responsibilities

Identify eligible individuals for ECM enrollment and engage them through in-person meetings, mail, email, texts, telephone, and community outreach.
Organize client care activities according to Managed Care Plan requirements, share information with the multidisciplinary care team, and implement activities identified in the plan.
Support clients’ treatment engagement through medication review, appointment scheduling, transportation coordination, and addressing barriers to engagement.
Assist with intake by completing required assessments.
Connect clients to benefits, healthcare services, employment, housing, and community resources.
Monitor client progress toward treatment plan goals and provide input to treatment plans.
Maintain regular contact with providers on the client’s care team and promote continuous, integrated care.
Refer clients to and follow up with primary care, mental health, substance use disorder treatment, and community-based services.
Collaborate with clients and families on community reintegration.
Work with outside agencies to obtain resources such as housing, sober living, recovery services, medical care, employment and education services, DPSS, and DMV services.
Communicate collaboratively with members of the behavioral health team.
Meet ECM clients at their physical locations and conduct care management where it is most attainable and desirable for them.
Use available office space for care management activities and attend required training and meetings.
Submit mileage for field-based care management activities for reimbursement.
Complete progress notes within 24 hours of service delivery and write client progress letters and court reports.
Participate in assigned group supervision, agency and team meetings, and training; complete assigned training in a timely manner.
Perform other duties as assigned.