(DEN) Full-Time Lead Cabin Appearance Agent

United Ground Express•Denver, CO

9d•Onsite

About The Position

The Lead Cabin Appearance Agent manages daily aircraft cabin appearance operations at Denver International Airport, ensuring assigned cleaning and restocking tasks are completed safely, efficiently, and thoroughly. The role includes cabin cleaning work, conducting equipment checks and security searches, providing direction and coaching to employees, coordinating assignments with Dispatchers and Supervisors, and communicating with hub services agents. The agent must report and process injuries, incidents, accidents, and customer service issues and maintain professional working relationships with coworkers, supervisors, managers, airline employees, and airport authorities. The position requires physical activity, use of personal protective equipment, awareness of moving vehicles and aircraft, and the ability to work day and night shifts, weekends, holidays, and mandatory overtime as operational needs require.

Requirements

Must be at least 18 years old.
Must possess a valid state-issued driver’s license.
Excellent communication skills.
Must be able to read, write, and speak English fluently.
Ability to operate a computer or tablet to enter and retrieve data.
Ability and willingness to perform physical activities including bending, stooping, climbing, and working in tight spaces.
Must remain alert to moving vehicles and aircraft and use radio equipment.
Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
Must be eligible to obtain credentials and clearances required by local requirements, including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Must be legally authorized to work in the United States without sponsorship.
Must be able to work day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need.
Successful completion of an interview is required to meet job qualifications.
Ability to lift up to 70 pounds consistently.
Ability to pass all applicable pre-screening clearances.

Responsibilities

Remove trash from aircraft and clean and restock lavatories and soiled magazines.
Clean aircraft floors, galleys, seats, seat-back pockets, and tray tables.
Complete daily equipment checks and related checklists, including security searches.
Use personal protective equipment, including a face shield and hearing protection.
Manage daily operations to ensure assigned tasks are completed efficiently and thoroughly.
Provide direction, instruction, and coaching to employees as needed.
Work with Dispatchers and Supervisors to ensure employee assignments are followed and completed correctly.
Communicate effectively with hub services agents.
Ensure injuries, incidents, accidents, and customer service issues are properly reported and processed.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Ensure operations function safely, dependably, and efficiently.
Perform other duties as assigned.