Lead Business Systems Analyst (Charlotte, NC (Hybrid) or Remote)
About The Position
The Lead Business Systems Analyst supports Digital Experience and Enterprise Operations, working closely with Product Owners and Agile delivery teams to ensure features and user stories are clearly defined, technically feasible, and ready for execution. The role analyzes business processes, evaluates system impacts, supports solution design, and helps guide initiatives from concept through delivery. It partners across business and technology teams to enable efficient delivery of business value. The ideal candidate is a collaborative problem solver with strong analytical skills and a passion for continuous improvement. The work model is flexible and hybrid, with the option to work remotely or in the office. The company and department may occasionally gather in person throughout the year for team building and connection.
Requirements
- At least 3 years of experience in business analysis, data analysis, Agile delivery, or related disciplines supporting technology initiatives.
- Experience partnering with business and technical stakeholders to deliver solutions and improve customer experiences.
- Strong analytical, problem-solving, and requirements-gathering skills.
- Excellent facilitation skills for driving requirements discussions and presenting materials.
- Strong interpersonal and teamwork skills, including oral and written communication, relationship building, and collaboration.
- Ability to independently understand, uncover, resolve, and recommend options for complex issues.
- Experience with requirements management tools such as Jira.
Nice To Haves
- Knowledge of APIs, SQL, digital platforms, or software delivery practices.
- Prior experience implementing digital experiences.
- Life and annuity insurance or financial services experience.
Responsibilities
- Lead end-to-end system analysis efforts in a cross-functional Agile team supporting implementation of digital experiences and operations.
- Refine business processes, procedures, and metadata into actionable technology deliverables.
- Collaborate with Product Owners, UX designers, developers, and QA analysts to refine acceptance criteria and align with strategic business goals.
- Drive backlog refinement and support the Product Owner in maintaining a healthy product backlog.
- Serve as the subject matter expert on supported applications, process flows, and system behavior.
- Support sprint planning and daily scrums, ensuring the team understands requirements and impact.
- Support IT and Journey Leads in gathering and analyzing data for KPIs.
- Apply high-level knowledge of architecture, data, and system dependencies.
Benefits
- Base salary of $105,000–$120,000 plus competitive performance-based incentives based on company and individual results.
- Flexible work environment, with the option to work remotely or in the office.
- Minimum of 20 days of paid time off and 16 paid company holidays per calendar year.
- Paid volunteer time and paid study time.
- 401(k) savings plan with company match up to 6% and an annual company nondiscretionary contribution of 3%.
- Financial counseling services.
- Competitive medical, vision, and dental plans.
- Tax-free health savings accounts with potential company contributions up to $1,000 per family.
- Up to 16 weeks of paid leave for new parents.
- Back-up dependent care and a dependent care flexible spending account.
- Up to a $25,000 lifetime maximum for adoption, infertility, or surrogacy support.
- Company-paid basic life insurance and short-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
