Lead Business Systems Analyst (Charlotte, NC (Hybrid) or Remote)
About The Position
The Lead Business Systems Analyst supports Digital Experience and Enterprise Operations, working closely with Product Owners and Agile delivery teams to ensure features and user stories are clearly defined, technically feasible, and ready for execution. The role analyzes business processes, evaluates system impacts, supports solution design, and helps guide initiatives from concept through delivery. It partners across business and technology teams to enable efficient delivery of business value and calls for a collaborative problem solver with strong analytical skills and a focus on continuous improvement. The position leads end-to-end system analysis in a cross-functional Agile team, helps translate business processes, procedures, and metadata into technology deliverables, and supports backlog refinement and sprint activities. It also serves as a subject matter expert on supported applications, process flows, and system behavior, and supports KPI data analysis with IT and Journey Leads.
Requirements
- 3+ years of experience in business analysis, data analysis, Agile delivery, or related disciplines supporting technology initiatives.
- Experience partnering with business and technical stakeholders to deliver solutions and improve customer experiences.
- Strong analytical, problem-solving, and requirements-gathering skills.
- Excellent facilitation skills to drive requirement discussions and present materials.
- Strong interpersonal and teamwork skills, including oral and written communication, relationship building, and collaboration.
- Ability to independently understand, uncover, and resolve complex issues and recommend options.
- Experience with requirement management tools such as Jira.
Nice To Haves
- Knowledge of APIs, SQL, digital platforms, or software delivery practices.
- Prior experience implementing digital experiences.
- Life or annuity insurance experience, or financial services experience.
Responsibilities
- Lead end-to-end system analysis efforts in a cross-functional Agile team, supporting implementation of digital experiences and operations.
- Refine business processes, procedures, and metadata into actionable technology deliverables.
- Collaborate with Product Owners, UX designers, developers, and QA analysts to refine acceptance criteria and align with strategic business goals.
- Drive backlog refinement and support the Product Owner in maintaining a healthy product backlog.
- Serve as the subject matter expert on supported applications, process flows, and system behavior.
- Support sprint planning and daily scrums, ensuring the team understands requirements and impact.
- Support IT and Journey Leads in gathering and analyzing data for KPIs.
- Apply high-level knowledge of architecture, data, and system dependencies.
Benefits
- Base salary ranging from $105,000 to $120,000, plus competitive performance-based incentives determined by company and individual results.
- Flexible work environment with the option to work remotely or in the office.
- Minimum of 20 days of paid time off and 16 paid company holidays per calendar year.
- Paid volunteer time and paid study time.
- 401(k) savings plan with company match up to 6% and an annual company nondiscretionary contribution of 3%.
- Financial counseling services.
- Medical, vision, and dental plans.
- Tax-free health savings accounts with potential company contributions up to $1,000 per family.
- Up to 16 weeks of paid leave for new parents.
- Back-up dependent care and a dependent care flexible spending account.
- Up to a $25,000 lifetime maximum during adoption, infertility, or surrogacy journeys.
- Company-paid basic life insurance and short-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
