Lead Business Services Specialist (NextGear Capital)

Cox Enterprises • Carmel, IN

5d • $22 - $33 • Onsite

About The Position

The Lead Business Service Specialist position will be responsible for the accurate and efficient processing of vehicle titles by verifying title information is correct, interacting with clients and regulatory agencies to resolve issues, maintaining knowledge of current laws regarding vehicle titles, and handling escalated client issues. Additional responsibilities will include extensive knowledge of departmental policies and procedures for title processing. This position requires previous experience working with vehicle titles and a good working knowledge of the automotive industry.

Requirements

• Must have strong organizational skills and be very detail oriented.
• Effective communication skills and strong customer service attitude is required.
• Ability to work under limited supervision, exercises judgement on advanced and complex issues.
• Must be proficient in Discover / NGEN and TMS systems.
• Must be or be willing to become an Indiana Notary.
• High School Diploma/GED and 7 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; OR 9 years’ experience in a related field.

Nice To Haves

• Ability to recognize title brands and other relevant notations related to titles is not a requirement but is highly desired for the position.
• Previous vehicle title experience and title handling preferred.
• Knowledge of state title laws is highly preferred.
• Extensive knowledge of business and departmental policies and procedures is highly desired.

Responsibilities

• Review titles for negotiability, sign and reassign titles for sellers and buyers.
• Complete application for new title on behalf of clients as needed.
• Facilitate lien perfection on NextGear Capital financed collateral when required.
• Release a NextGear Capital lien on collateral that has been paid in full according to policy.
• Answer communications from all clients on title questions and issues following up through resolution.
• Troubleshoot and resolve issues on behalf of internal and external clients according to state specific title requirements.
• Assist with escalated issues within the department.
• Communicate effectively and maintain relationships with BMV/DMV agencies.
• Monitor aging of titles following departmental procedures and policies.
• Process documents received by clients to complete title follow-up.
• Assist in training new and cross training existing team members.
• Assess and determine proper outcomes for title release requests.
• Assist with maintaining training materials and departmental procedures and policies.
• Work closely with leaders for vault/mail room issues and operations.
• Assist with maintaining and reviewing departmental reports.
• Assisting supervisor in an operational capacity (does not include employee relations).

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED