Lead Business Process Consultant – Fraud Agile Design Engineer

USAA•San Antonio, NC

21d•Hybrid

About The Position

This team focuses on developing and maintaining Target Operating Models (TOMs) and three-year roadmaps for assigned big rock efforts within the Member Protection portfolio, ensuring alignment with architecture standards and enterprise vision. To produce roadmaps and TOMs, they drive collaboration on design alignment and sizing within agile portfolio ceremonies, creating robust frameworks for downstream execution teams. They partner with technology teams as well as business and technical architects to ensure design integrity to create capability roadmaps, sequencing prioritized initiatives over a 12 - 36-month horizon. As part of Member Protection’s Architecture Transformation and Leadership in Agile Solutions (ATLAS) team, you would serve as a Lead Agile Design Engineer. This role partners with internal stakeholders to identify current and target states for designated capabilities. As part of the roadmap and Target Operating Model (TOM) development, you’ll identify and map impacts to people, process, data, and app functionality as well as document milestones and dependencies needed to reach the target state. Advanced communication skills are necessary to partner with both business and technology resources as you’ll frequently act as a translator of business needs to find technical solutions.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.
Expert knowledge of bank products and processes.
Experience leading programs/projects, business process owner/consultant or working in an agile environment.
Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Nice To Haves

US military experience through military service or a military spouse/domestic partner
Demonstrated ability taking a concept from ideation to launch
Extensive experience in technical program/product management gathering requirements, finding system efficiencies, and recommending solutions across cross-functional areas.
Advanced knowledge of Project Management/agile scrum process and agile product owner role.
Advanced ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.
Advanced understanding of Business Case and CBA development related to both revenue driving and expense saving benefits.
Awareness of Customer Identity and Access Management (CIAM) and investment services
Advanced experience with Excel, PowerPoint, and Confluence (wiki)
Consistently provides guidance and mentoring to team members and acts as an escalation point to ensures issues are resolved.

Responsibilities

Identifies and implements strategic opportunities and solutions for key stakeholders.
Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
Ensures alignment with customer and appropriate bank roadmap(s) and strategy.
Coaches others and leads acquisition and application of expert knowledge of the business.
Leads planning & execution and directs and coordinates activities for highly complex projects.
Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.
Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs.
Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities.
Reviews, advises, and develops communication plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.