Lead Business Operations Associate in Training

CarMax•Denver, CO

7d•Onsite

About The Position

Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.

Requirements

Model what good looks like when interacting with Associates, customers and vendors
Create maintain a positive work environment
Delegate effectively in order to meet deadlines
Follow up with Associates inside and outside of the Business Office
Make decisions using independent and sound judgment
Resolve customer and associate concerns
Read, interpret and transcribe data in to maintain accurate records
Understand numeric filing system
Use word processing, spreadsheet and other programs, displaying intermediate PC skills
Multi-task in a high energy, fast-paced work environment
Lift objects that weigh as much as 15-20 lbs
Speak and listen effectively while working with internal and external customers in person and over the phone
Complete CarMax provided training, allowing for cross-training and full coverage of Business Office

Responsibilities

Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.
Participates in the “Manager on Duty” role – responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.
Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs.
Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.
Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex problem-solving.
Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.
Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.
Assesses risk in Asset Protection reviews and approves store cash handling procedures.
Assists store personnel, other locations, and all store departments in their daily functions while adhering to CarMax guidelines.