Lead Business Office Associate In Training

CarMax•Tinley Park, IL

5d•Onsite

About The Position

As a Business Operations Associate Lead, you will mentor and guide Business Operations Associates while ensuring smooth operations across store departments. This leadership role combines team development, operational excellence, and exceptional customer service. You’ll oversee critical processes such as cash management, transaction auditing, and paperwork accuracy—all while fostering a positive, collaborative work environment. If you’re passionate about leadership and thrive in a fast-paced setting, this is your opportunity to make an impact.

Requirements

Ability to create a positive, team-oriented environment and resolve customer or associate issues.
Strong delegation, follow-up, and decision-making skills using sound judgment.
Proficient in data interpretation, numeric filing systems, and intermediate PC applications (Word, Excel).
Ability to multi-task in a high-energy, fast-paced environment and maintain accuracy.
Effective verbal and written communication skills for customer and associate interactions.
Completion of CarMax-provided training for cross-functional Business Office coverage.
Ability to stand or walk for extended periods and lift 15–20 lbs, with flexibility for nights, weekends, and holidays.

Responsibilities

Mentor and coach Business Operations Associates, supporting their growth and training.
Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns.
Delegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments, ensuring compliance with CarMax standards.
Deliver exceptional customer service, explaining processes and answering questions clearly.
Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
Manage cash operations, including deposits, safe handling, and security protocols.
Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.