Lead Business Operations Analyst (On-Site)

Neumo Holdings LLC•Fort Wayne, IN

110d•Onsite

About The Position

As the Lead Business Operations Analyst, you will support the daily operational health of the Fulfillment population by identifying areas for improvement and implementing solutions to enhance performance. This role serves as a critical point of contact for all Fulfillment operational concerns, ensuring seamless coordination and timely updates.

Requirements

4+ years of experience in operations management, managing day-to-day activities effectively.
Experience in building reports and analyzing data to make informed decisions.
Strong collaboration skills, with the ability to build and maintain relationships with internal partners, including but not limited to (Customer Care, Field Services, HIT, Fulfillment Business Unit, IT, Inventory and accounting).
Excellent written and verbal communication skills.
Ability to prioritize tasks independently and manage workload with minimal supervision.
Proactive, self-starter mindset with a problem-solving approach.
Proficiency in Microsoft Excel (intermediate level).
Familiarity with Salesforce (intermediate level).

Responsibilities

Oversee fulfillment and field service operations, ensuring compliance with company policies and SLAs
Direct workflow prioritization and escalation procedures for complex issues
Evaluate field service performance and make recommendations for procedural and system improvements
Coordinate with multiple departments to align operational strategies with business objectives
Manage stakeholder relationships and serve as primary liaison for cross-functional operational initiatives
Maximizing software up time and resolving out-of-service and offline issues
Providing leadership and support to Fulfillment operations staff
Providing leadership and support to delivery, platform and support teams
Providing field service support
Monitoring and analyzing cases to identify trends and inefficiencies
Design and maintain centralized fulfillment data systems and reporting infrastructure
Establish data governance standards and determine accessibility parameters for internal stakeholders
Monitor and analyze transaction performance, volume, and inventory metrics; interpret data to inform strategic decisions
Assess SLA compliance and implement corrective action plans for breaches; oversee ticket resolution strategies
Make independent recommendations for process changes based on reports and data analysis
Present findings and strategic recommendations to senior leadership
Develop inventory forecasting models and methodologies in collaboration with field operations and inventory management teams
Analyze transactional trends to inform strategic inventory planning and resource allocation decisions
Manage various projects and their respective installation requirements; develop installation guide and manuals
Use professional judgment to balance competing operational priorities and resource constraints
Identify, evaluate, and direct implementation of efficiency improvements across fulfillment, software delivery, and logistics functions
Develop enhanced processes that align with business strategy and customer requirements
Evaluate current procedures and recommend substantial process redesigns
Assess software and system capabilities; recommend upgrades, fixes, or procedural modifications based on operational needs
Direct software acceptance and quality assurance functions prior to end-user delivery
Recommend QA standards and procedures; oversee implementation and compliance
Review and evaluate field service reports; determine necessity and scope of improvements or upgrades
Serve as strategic liaison between departments, external partners, and senior leadership
Communicate complex operational plans to diverse stakeholders; ensure alignment on priorities and timelines
Coordinate product additions, system changes, and major improvements across multiple departments
Build and maintain strategic relationships with internal teams and external partners to support operational goals